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- About the Role
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We are seeking a Receptionist to join our dynamic Front of House Team. As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff, and students.
Key Accountabilities:
- Provide accurate and full range of information within the network to ensure the delivery of a quality customer service experience to all callers or visitors to the office.
- Delivering a positive customer experience during all interactions with existing and potential parents, visitors, vendors, suppliers, staff and students.
- Ensure that the reception area, corridor and meeting rooms are tidy and present a positive image of the organisation to visitors.
- Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate department personnel
- Relate courteously with visitors and provide the appropriate welcome to ensure a positive customer service experience.
- Actively support the Enrolments team by contacting enquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary and assist in enrolment events as and when required.
- Have full knowledge of all GEMS schools (closure, opening, fees, areas) to be able to cross-sell and maintain parents in GEMS
- Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
- Complete administration and secretarial tasks as assigned to support the broader Enrolments, Marketing & Communications team to achieve their objectives.
- Ensure the GEMS policies, procedures and codes of conduct are followed at all times
Expected Qualifications:
- High School Diploma or equivalent
- Proficient secretarial skills, and extensive knowledge & experience with MS office programmes
Expected Experience:
- A minimum two to three years’ experience working as a receptionist or in a customer service focused role or in hospitality.
Job-Specific Knowledge & Skills:
- Ability to multi-task and cope with peaks of demand
- Strong customer service and interpersonal skills
- About Your Benefits
- An attractive remuneration package is on offer to the successful candidate including tax-free salary, medical cover, tuition fee concessions, annual leave, and end of service benefits
- About GEMS
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Trusted for over 60 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 170,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division.
- About the School
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GEMS Westminster School – Ras Al Khaimah. WSR is a diverse and vibrant community that combines tradition and innovation in teaching and learning, enabling pupils to excel in all aspects of their school life. The school offers the internationally recognised National Curriculum for England, and prepares students to take the International General Certificate of Secondary Education (IGCSE) course and A Level Examinations of the Universities of Cambridge London (UK), Oxford AQA and Pearson Edexcel.
As a community, we place a strong emphasis on relationships between staff, students and parents; the culture and ethos of the school rooted in celebrating our diverse international community.
GEMS Westminster School Ras Al Khaimah is part of the Gems Education group, the largest global education company in the world, ‘We see genius in every child’. GEMS Westminster school opened in September 2013, we are an all through school with over 3000 students from KG1 to Grade 12 (4 to 18 years). GEMS Westminster School Ras Al Khaimah is a happy, stimulating, caring school, where we develop a love of learning and high aspirations.
To learn more please visit http://www.gemswestminsterschool-rak.com/
- About Application Process
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If you meet the criteria and you are enthusiastic about the role, we would welcome your application.
To complete the application you would need the following document(s):
1. Resume/CV
2. Passport-size photograph
3. CVIn line with the UAE’s Emiratisation goals, GEMS welcomes and encourages applications from UAE nationals to join our fast-growing team.
Important Note : GEMS Education is committed to safeguarding and promoting the welfare of all of its students. Applicants will be required to submit a current police criminal clearance check or equivalent from their home country or current country of residence prior to appointment.
