Our Company:
Tokyo-based Bridgestone Corporation is the world’s largest manufacturer of tires and other rubber products. We employ over 140,000 people around the world, operate 3 technical centers and 178 manufacturing plants and sell products in more than 150 countries. “Serving Society with Superior Quality” has been our mission since Shojiro Ishibashi founded Bridgestone in 1931 and we look for individuals who share our passion to fulfill this mission.
Bridgestone Middle East & Africa (BSMEA) operates from locations in the UAE, Saudi Arabia, Jordan, Egypt, Morocco, and Ivory Coast. From these locations, BSMEA covers 68 markets through 80 partners.
Role Summary
The Customer Services Representative is a mid-level role, working in the customer service team. This is a regional role, based in Dubai and reporting directly to the Customer Services Manager.
The Customer Services Representative is the key account manager in charge of managing orders, monitoring execution and treating customer’s requests to meet service commitment and improve customer satisfaction, in line with the Bridgestone Group core values. The scope of the role is The role of the individual is to partner with all concerned stakeholders to ensure a seamless order-to-cash cycle for a specific region to maximize sales and order fulfillment. You are required to build and manage business relationships by owning the needs of the customers and suppliers by providing prompt and accurate service, share recurring problems with the relevant stakeholders in order to find solutions and contributing to continuous improvement to enhance work methods and customer satisfaction.
Main responsibilities
Requirements for the role (this is what we need a candidate to have/be to be successful)
Further information about Bridgestone
Bridgestone EMEA operates in more than 60 countries and employs over 16,000 employees in its offices and plants:
Sales & Products
manufacturers (Mercedes, Renault, Volvo, Scania, MAN, DAF, Iveco, etc.)
Our tyres are sold under the Bridgestone, Firestone, Dayton and other brand names for:
Bridgestone Behaviors
Qualified candidates for this important position will therefore need to demonstrate the following:
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