Cisco Meraki Hiring for Architecture Success Programs Manager Full Time

While reading our job description, please remember – we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the ability to learn and deliver results.

What You’ll Do

The ASPM role is a highly critical, strategic advisor that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organisation, one of Cisco’s fastest-growing teams.

This is a highly technical role for a subject matter expert, intended to help our customers with a myriad of their adoption challenges as a specialist within the Cisco Security architecture, including Secure Network Analytics, Secure Cloud Analytics, Secure Endpoint, SecureX, NGFW as well a high degree of competency around R&S technologies.

Main responsibilities

The ASPM will build close relationships with customers, CX counterparts, architects, & engineers in achieving their goals. The role will:

• Manage the onboarding of new customers and act as the customer’s advocate within the business.
• Manage support critical issues.
• Assist sales and service organisations with pre-sales services; as well as sales organisations, support renewals team and channels to ensure customers understand our post-sales value proposition.
• Assist with the management of pre-release and Beta product testing at key customers.
• Assist the wider Customer Success team as required across all theatres.

Who You Are

• Customer-focused: Inherently understands customer needs and provides the best CX onboarding and contract lifecycle experience to enhance customer value.
• Technical Guide: Expert technical knowledge to understand and connect customer business outcomes to offer functionality to accelerate customer value.
• Cross-Team Collaborator: Work across internal and external teams of all levels to proactively support the customer. Reducing the time it takes the customer to start engaging with and receiving value from their service. Ability to operate and interact with customers in a remote/virtual environment.
• Business Insight: clear understanding of the customer’s business outcomes and how the ASPM can support the customer on their path.
• Results Oriented: Curiosity about and proven execution ability with relevant offers and driving the customer to their outcomes.
• First Responder: Skilled at issue management and managing customer expectations.
• Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.

Required Experience

• 5-7 years of experience in technical consulting or direct customer interfacing/engagement roles with a deep understanding of industry-standard methodologies related to one of the IT security domains.
• Strong network security background (NDR | EDR | NGFW | ISE)
• Strong networking technologies essential (R&S, TCP/IP)
• Detailed understanding of the technical fundamentals of aligned technology areas and related standard methodologies, and an ability to define and articulate how technology can be used to solve business challenges.
• Suggested Cisco technical Certifications: CCNP / CCDP/ CCIE or equivalent strongly preferred.
• Suggested Industry Certifications: CISM / CISSP or equivalent strongly preferred.
• Strong empathy for customers and a passion for revenue and growth
• Flexibility to work across multiple time zones
• Fluent in English and Arabic

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

#LI-Hybrid

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate’s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.