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UAE National Service Advisors (Mechanical Engineer) | Al Futtaim Automotive | FAMCO
Overview of the role
We are currently looking for competent & performance driven Service Advisors (Mechanical Engineers) to work with our FAMCO Team across the UAE. Service Advisors are the first contact for customers in the Workshop, you are the image builder for the Service Department and present a picture of faith and confidence.
This is a full-time permanent role with Al Futtaim Group. It will work 5 days a week with 2 days off.
What you will do
- Ask Question and record customer requests without delay
- Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
- Empathize and clarify customer requests.
- Check workshop situation and promise delivery time.
- Check and ensure accordance of invoice and work performed.
- Inform customer after work completion and agree pick up time.
- Clear explanation of the job done and invoice and guide to the cashier.
- Promotion of value-added services
- Resolution of Customer concerns at the earliest time and ensures satisfaction.
Skills
Required skills to be successful
- Mechanical Engineering Graduate
- Able to communicate effectively
- Customer service experience will be an added advantage
- UAE National with family book
What equips you for the role
The ideal candidate for this role should possess a Bachelors Degree in Mechanical Engineering. You should also be able to communicate effectively with strong customer service, analytical and communication skills. You should be highly motivated and eager to learn.
