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Job Description
Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. Weve evolved Fanatical Support to encompass the entire customer journey providing Fanatical Experience from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.
Rackspace has been commissioned by the Kingdom of Saudi Arabia to assure the build of a sovereign multi tenant private cloud that we have designed. Under contract Rackspace will fulfil 3 strategic functions, led by the Delivery Director, as part of a 3 year programme, based in Riyadh, Saudi Arabia.
1. Design and Build Assurance Overseeing the plans, schedule and build of 20 vendors, individually deploying to install and configure their infrastructure, according to the schedule and standards laid down by Rackspace
2. CMP Development Designing, Building and releasing MVPs into service which allow firstly administration functions to be created and utilised, leveraging automation, and subsequently building in further automation and service controls
3. Strategic Advisory Against a designed TOM laid down by Rackspace, supporting the mobilisation of resources, executing a training strategy, and providing expertise to build out the cloud management office
Rackspace has a deep seated technical background, and is one of the few organisations that allows engineers to progress to the most senior organisational posts in the corporation. Our solutions engage service, migration factory, security and changes, amongst other departments and speciality skills to build a high quality infrastructure and a solution that enables sustainable and scalable control and administration. Over the last 2 decades Rackspace has applied its continuous improvement policies to deliver holistic, people, process and tech solutions.
Service Director – Role Overview:
Rackspace director grade resources are hands on, with skills and experience within their specific domains, able to identify core products, produce them, and work with other organisational SMes to deliver an appropriate solution where those other SMEs have products that contribute to the end solution.
The service leader will work with Vendors, Partners, Counterparts from the client organisation, and with SMEs from within Rackspace to create the service administration landscape necessary for efficient operation and inline with best practice. The services will be delivered both by incremental build against client priorities, and also through the build and release into service of automation capabilities.
The Service Director will identify the documentation at the various stages, that underpin live operations to include assessment, production, adopt and adapt strategies of at least the following;
– Operations Manuals
– Workflow
– Response and approaches including major incident management
