A day to take a first step. A day to look forward to new challenges. And today is that day for you. It’s your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That’s the energy and passion behind Amazon. At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
We are currently looking for an ERC Team Manager to join our team located in Dubai hub.The hub will provide a multi-language capability to our internal customers and we are looking forward for a dynamic, organized self-starter to join our Employee Resource Center located in MENA. There is an immediate requirement for dedicated professionals to join our ERC team. The ERC Team Manager in Dubai will resolve queries raised by Amazon employees. Be the voice of ERC, as the first point of contact for Employees, Managers and the HR community. Deliver the highest standards of service in any customer interaction and ensure an accurate, efficient and personalized resolution of queries through the effective use of systems, tools and resources.
Position Description:
As ERC Team Manager, you will partner with cross-functional teams like Operations, HR, and Payroll to provide world-class customer service. You will have to collaborate with the broader MENA Client teams to standardize processes to ensure world class customer service to employees, Managers or HR. This will require due diligence, with an eye on meeting policy and compliance requirements. The team supports business needs for Fulfillment Centers, Customer Service, Corps and etc. Leveraging your skillset, you will provide guidance, training and resolution as related to client service tasks. You will be responsible for leading shifts by overseeing call volume, escalations, quality, and partner with workflow to ensure the team meets service level commitments.
Responsibilities:
Project Management and Communications:
People Management:
Customer Service:
Subject Matter Expertise:
Basic Qualifications
Preferred Qualifications/Experience in HR Applications:
Preferred Qualifications/Experience in HR Applications:
· PeopleSoft.
· ADP – US Payroll tool.
· Time and Attendance System.
· Trouble Ticketing – Service Request Workflow Web Application.
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