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Job Description
Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. Our aspiration is to move money and information in a way that moves the world. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation, and excellence in everything we do.
Our core values are to earn client trust every day, create with purpose, inspire, and achieve excellence, do the right thing and deliver on the promise of one Fiserv. Its these values that create a foundation for us to be able make the right decisions and deliver on our commitments to our clients and one another other.
What does a great Senior Business Analyst / Solution Lead do?
We are looking for a person to join Business Solutions team as a Client Dedicated Business Analyst.
We are looking for someone with attention to detail, a sense of ownership, good interpersonal skills and excellent communication & documentation skills.
You will work closely with our clients defining and refining the business needs into actionable user stories and requirement documents.
You will be instrumental in requirement analysis, identifying clients business needs and formulate it as per Fiserv application environment.
You will be working directly for the Fiserv Middle East Delivery team, you will serve a liaison between Client team and all Fiserv internal workstreams.
Your work will increase efficiency in the development process and reduce exceptions.
Key Responsibilities
Serves as the conduit between clients and internal delivery organization (development, testing and program / project management teams).
Be the liaison between the business units, technology teams and support teams during pre-project and project phases.
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
Conduct / lead / attend requirements gathering workshops with internal and external stakeholders.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Translates business needs into functional and non-functional requirements for the IT organization and manage changes to such requirements.
Proactively communicate and collaborate with client and internal customers to analyze information needs and functional requirements and deliver artifacts as needed.
Perform fit/gap analysis, create business requirements documents, requirement traceability matrix, and system specification documents as necessary according to standard templates and get them reviewed & approved by the relevant stakeholders.
Collaborate with design team and subject matter experts to ensure the solution meets the business objectives.
Conduct workshops to finalize system configuration and configure system in both test & production environments.
Provide consultancy on test scenarios (to both internal & client testing units) that may be required to validate developments or release impact.
Investigating, triaging, and helping to resolve issues during the testing phases of the project / program.
Provide general consultancy on current functionalities across FirstVision Solution and support walk through of release notes
Basic Qualifications for Consideration
Extensive SME Functional & Technical knowledge of Credit and Debit Issuing, Acquiring Solutions on card platforms.
Solid knowledge of Payments and cards industry. Expertise in First Vision / Vision PLUS processing platform.
Comfortable in working directly with the clients in customer-facing role
Experience in relationship and Stakeholder management
A solid understanding of card scheme functions.
Strong ability to transform / extract required details from high level business requests.
Knowledge of SDLC (Waterfall) is necessary & knowledge of Agile development methodologies is a plus.
Experienced in Solution space on working with payment card schemes and other 3rd parties (Credit Bureau, Embossing Bureau, CRM, Core Banking, Mobile Banking, Internet Banking)
Extensive work experience of Issuing and Acquiring product life cycles.
Knowledge of any other card processing platforms other than FirstVision / VisionPLUS would be a plus.
Knowledge on acquiring solution will be an added advantage
Well-being at Fiserv
Our associates are the most important part of our business. To solve complex business challenges and create differentiated value for Fiserv clients, it’s important that our associates are able to give their best at work every day. This means feeling great in all aspects of their lives, as it relates to physical, financial, emotional, and social well-being.
Our People
At Fiserv, our culture starts with our people. Want to learn what associates from across the company do or what it’s like to work at Fiserv? Get to know us.
Our commitment to Diversity and Inclusion
Fiserv actively supports and encourages diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability’
Want to find out more? Click here to learn more about how we cultivate a diverse and respectful workplace.
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