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Job Summary
The Beauty Advisor is responsible for delivering an outstanding customer service to all customers and using appropriate sales techniques and product knowledge to reach the sales targets, in addition to stock replenishment, handling new launches, promotion of products and visual merchandising.
Main Responsibilities
Sales Focus
- Achieve the sales target and focus on increasing sales by using advanced sales techniques
- Focus on selling and up selling
- Demonstrate a solid knowledge of brands and products
- Monitor sales activities and generate a daily sales report
Customer Focus
- Build and maintain customer relationships in order to build strong loyalty
- Address customers’ queries about products, prices, availability, product uses, and services
- Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations
- Advise customers on product ranges best suited to their needs
- Demonstrate usage and benefits of various Brands and products
- Handle new launches, promotion of products and visual merchandising
Stock Replenishment
- Ensure stock replenishment at all times
- Report stock shortages using the stock order form
- Ensure stock receipt as per set procedures
Other
- Maintain cleanliness in his/her area of responsibility
- Follow all company procedures in ordering, cash handling and other common practices.
Requirements
Previous Experience
1-2 years in Sales / Retail
