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JOB DESCRIPTION
Key Responsibilities:
Responsible for managing overall IT, day to day operations to improve infrastructure costs, performance, end user satisfaction while ensuring security and availability of data and services.
Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations
Ensure system performance and SLA’s are met
Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands
Develop, implement and maintain IT infrastructure policies and procedures for ensuring continuous improvement in services Lead IT asset management team to ensure assets full lifetime cycle value is achieved
Manage strategic relationships with key IT product and service providers to ensure all the IT infrastructure needs are met. Provide in depth technical expertise for both tactical and operational initiatives. Provision in close cooperation with third party service provider an IT infrastructure that is suitable for the group to access and use their business applications
Ensure the implementation, maintenance and updating of systems such as Oracle, Microsoft, AWS, and Azure
Assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects
Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
Continuously evaluate the IT infrastructure and suggest improvements to enhance performance and security by using innovative and cost effective technologies
Analyze and predict trends and develop long range plans designed to maintain cost effectiveness
Participate in IT strategy planning activities
Responsible for designing and troubleshooting the global network of IT services to meet the functional objects of the business
Ensure the infrastructure team is mitigating, monitoring and managing infrastructure related risks
Work closely with project team members line managers for time allocation and prioritisation
Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs
Participate in developing and managing IT Infrastructure budget process
Stay current with emerging technologies and recommend the innovative and cost effective solutions that can improve services and overall IT infrastructure.
Skills:
At least 5 years of IT experience including managing teams responsible for architecture design and deployment, systems lifecycle management and infrastructure planning and operations.
Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administration
Strong management and people development skills
Understanding of ITIL practices
Ability to think logically and demonstrate strong analytical and problem solving skills
Ability to manage internal and external projects from inception to completion
Expertise in setting and managing customer expectations
Skill in conceptualising creative solutions as well as documenting them and presenting them to senior management
Strong knowledge and understanding of business needs with ability to establish and maintain a high level of customer trust and confidence
Ability to develop and deliver projects using leading edge technologies
Experience implementing packages and working with vendors
Excellent oral and written communication skills
