Log In
Sign Up
Who we are:
Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to make a world class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits and Insurance a possibility for all businesses.
We are one of the fastest growing startups in the MENA region with just over 300 members from 35+ different nationalities. We were listed by Forbes as “One of the most promising UAE-based startups” and are backed by world leading VCs such as Mubadala and Point72 ventures. We are also one of the best-funded scale ups in the HRTech space across the region.
We are a principle-led, meritocratic company that puts culture at the core of everything. As a Bayzat member, you will constantly be surrounded by high achieving individuals and teams who have a knack for solving complex problems and are relentlessly pursuing success in everything they do. Being part of such an environment will push you to constantly be the best version of yourself and capitalize on every opportunity to improve, whilst drawing inspiration from like-minded, hungry people from all around you
How we got to where we are today, and the reason we will continue to thrive, is by hiring best-in-class talent and building a culture that allows people to be the truest, most authentic and unpretentious versions of themselves.
The main goal of Customer Success is helping Bayzat’s customers meet, and surpass, their objectives at work. Customers expect Bayzat to help them become better at their job and perform at a higher level for their company, and the Customer Success team helps them achieve that.
As an essential member of the Customer Success team, you will be responsible for the configuration of the customer’s account on Bayzat Platform with full accuracy and in a timely manner.
Some high-impact responsibilities you will be entrusted with:
- Onboarding the client to the platform with full accuracy
- Work closely with internal departments to ensure that the onboarding process is being adhered to for seamless configuration
- Take ownership of the turn-around time (TAT) taken for configuration of the client’s account
- Strict adherence to predefined KPIs & SLAs that ensure configuration is done in a timely manner
- Go above and beyond to ensure customers are actively working towards their goals and that they will be happy with the service provided. It includes account configuration, analysis, customer outreach and training
- Utilize various third-party tools (e.g Intercom and Salesforce) to ensure departmental efficiencies and proactive engagement with platform customers
- Provide actionable insights to the product development team based on customer feedback (i.e. new features and feature enhancements)
- Provide technical support to customers as and when required by the customer or the customer success managers
What you will need to have:
- A minimum of 2 to 3 years of relevant experience in customer-facing roles
- Be customer-service oriented and strive to deliver an exceptional customer experience
- Have extensive technical knowledge working on IT projects
- Ability to multi-task to meet client expectations
- Strong ability to identify and troubleshoot issues in a timely manner
- Be a team player who can build and maintain close relationships with a wide range of internal and external stakeholders
- Be passionate about technology and self-driven to learn
- Have the ability to extract and analyse research data
- Have excellent interpersonal, verbal and written communication skills
- Fluent in English and Arabic
- Strong strategic, critical thinking skills and problem-solving ability
- Obsessively organized and detail-oriented
- Experience of working in a high growth environment
What’s in it for you? Perks!
Bayzat is committed to creating an inclusive and collaborative working environment where everyone’s background and ideas count. Our culture encourages members to be the best versions of themselves, while taking advantage of our perks:
Growth: Fast track growth opportunities for high achieving members, with no rules around where, when, how, or how often.
Flexibility: Remote and flexible/hybrid working setups.
Inclusiveness: From bi-weekly company-wide town halls/all-hands meetings, to regular huddles, OKR tribe meetings, celebratory dinner parties, and annual awards ceremonies held in the Metaverse, you’ll be joining a truly inclusive and engaging workplace.
Share Ownership: We make them shareholders! We open up rounds of ESOP twice to three times a year. And guess what, those who continue to perform and achieve great things are topped up, almost every round!
Kick-ass offices: We have offices in UAE, Turkey, Saudi, and India. One of our two Dubai-based offices is in the DIFC FinTech Hive, which is the first and largest financial technology accelerator in the Middle East, Africa and South Asia (MEASA) region.
Report
