Marriott International, Inc Hiring for Income Auditor Officer Job at Dubai Full Time

• Prepare and reconcile reports on revenue related municipality fees, tourism dirham and service charge.
• Perform spot audit on rooms periodically, checking against Housekeeping report.
• Ensure that all part day room revenue has been posted in PMS system.
• Complete any other projects, tasks or activities as assigned from time to time.

Generation of GRR

• Download Trial Balance from PMS Opera and import….
• Check if ledger balances are tallied.
• Prepare Income Journal adjustment entries in the approved JV format wherever applicable.
• Upload the Income Journal adjustment entries through Vision Excel.
• Prepare Statistics Report in the Sun Systems.
• Run GRR and import data from Sun Systems to generate GRR as per the standard format (which includes Rooms/ F&B/ Other Revenue & Statistics)

Verification of Rebates

• Generate Rebate Report from Opera for:

 Rooms
 F&B
 Others

• Ensure rebate for the day is initiated and signed by Duty Manager/Front Office Manager. Receive authorization for rebates outside his/her approval limits as per the Delegation of Authority.
• Scrutinize the rebates for reasonability and adherence to DOA.
• Provide rebate report for review and approval to respective Executive Committee members as part of the Daily Excom Packet.

Verification of Paid Out

• Receive one copy of paid out voucher from Front Office.
• Ensure that paid out vouchers are approved as per DOA/LSOP

Prepare Hospitality Report

• Receive hospitality checks from respective Outlets.
• Scrutinize details (signature/reason for hospitality ) of hospitality cheques. Check Micros Report against physical checks.
• Prepare Hospitality Report and add to Daily Excom Packet for circulation and sign-off by all Executive Committee members.
• Ensure all hospitality checks are approved /signed as per DOA or LSOP.

Telephone Report for Guest and Admin.

• Take a report from telephone system, check the call charges posted in the guest folio. In case of discrepancy, inform the Front Office.

Print Telephone Reports by extension/ access code & distribute for marking of personal calls. Review administrative cost and report to FC/DOF and Department Head.

• Forward list of personal calls to AP (for crediting the telephone cost) and Paymaster ( for recovering the amounts from payroll)
• Department Head/ FC/DOF to review and provide comments.

Complimentary Room Listing & Approval Form

• Receive complimentary room form from Front Office for all complimentary rooms during the past night stay.
• Check authorization on complimentary rooms.
• Check the same against the Opera Complimentary Room Report ( E134 in House Complimentary)
• Follow-up with Rooms Controller for any missing complimentary vouchers;

Banquet Revenue Audit

• Receive Banquet Event Order (BEO) from Events Department and reconcile with physical checks.
• Check if total revenue has been posted against appropriate revenue account code for the event including extra covers

incidental charges incurred by the guest.

• Ensure that all advances as mentioned in BEO have been received as per schedule. In case of discrepancy inform Event Manager.
• In case of any discrepancy in bills, inform the Banquet Manager. Follow up to resolve discrepancy.

General Cashier Reports

• Reconcile bank slips against Opera Report
• Check General Cashier daily report
• Post entry in respective ledger account in Sun Systems.
• Run Foreign Currency Report; ensure revenue received is as per applicable rates ( Hotel publishes rates)

Control Sum of Guest I City ledger I Deposit ledger I Package Ledger

• Check total of all ledgers (guesVcity/deposiUpackage) to ensure all transactions for the prior day have been posted accurately.
• Check Control Sum Sheet for any imbalances.
• In case of discrepancy, contract System Administrator for issue resolution.
• On fixing of the issue, run Opera Imbalance Report to check if ledger has balanced.
• Prepare Reconciliation Report ( Opera and Sun Systems Reconciliation )
• Ensure that all income booked in PMS/ POS – Opera – Sun Systems is reconciled.

Guaranteed No Show List

• Generate No Show report to check that charges are levied and bills are raised to the guest by Front Desk
• In case no show is not charged to a guest, check authorization ( as per LSOP ) for rebating
• Prepare track sheet for no show recovery

Checking of Float

• Ensure audit of hotel floats at least once every two months.
• Prepare cash float audit track report for all Cashiers.
• Keep count report dully signed on record.

Verification of Discount

• Ensure POS bills are received from all outlets.
• Separate checks with discount.
• Check discount levied agrees with Hotel discount program and ensure contracted discounts are programmed in the system for ease of tracking.
• Scrutinize the open discounts, volume and authorization as per the LSOP.
• Check for authorization of Associate Discounts vouchers.
• In case of discrepancy, ask department concerned for the valid supporting documents.

Spot check and surprise audit for Open checks

• Print Open Check Report.
• Visit Outlet and count the number of tables occupied.

Check the number of open checks in Micros.

• In case of discrepancy, Outlet Manager to provide explanation.
• Prepare Audit report and send it to Dir. F&B and DOF.

Spa I Recreation Membership revenue and payment posting

• Receive details about membership from Spa on a daily basis.
• Ensure that all revenues for Spa Membership have been tagged to a liability code in Sun Systems.
• Split revenue based on period – all monthly memberships to be recognized as revenue for the month and balance to be amortized based on period of validity maintained in Excel sheet.
• Issuance and control of membership card for club membership.
• Maintain Health Club membership file.

Clearing Account

• Receive General Cashier Report and check GC clearing account.
• Match bank deposit slips with entries posted in the Trial Balance and then posts in Journals.
• Prepare bank deposit discrepancy report and provide to DOF/FC.
• Ensure that tips (Folio & Credit card) are tagged to a liability account & the same is cleared on monthly basis through payroll.
• Clear all other clearing accounts (revenue sharing) on a daily/monthly basis (as per contract).

Checking of Micros open check

• Verify Open Check report.
• Ensure that POS provides explanation for all open checks within stipulated lime as per LSOP.
• Document explanations & ensure that check is closed in POS.

Rate Variance Report

• Receive signed Rate Variance Report from Front Office.
• Ensure that rates have been applied correctly.
• Attach scan copy to Daily Excom Packet.

Issuing and controlling of Outlet Checks

• Issue outlet checks to Outlets on request.
• Maintain a check log register based on serial number.
• Ensure that all the checks for the previous booklets issued are received back.
• Ensure that checks are either issued or made void at Point of Sale
• Check for void checks and reasons thereon.
• Ensure that checks have been used serially and identify if there are missing checks.
• In case of missing checks, ask the Outlet Manager to explain the reason and keep the same on record for audit trail.

Front Office Incentives

• Receive dully approved incenlive sheets from POS.
• Check the same against Sales Report
• Calculate Incentive as per incentive program.
• Forward to payroll for processing.

Weekly Flash Reports

• Prepare weekly flash report for the week, MTD & forecast for the month.
• Send the report every Thursday ( in line with Marriott Reporting Calendar)

Managers Reports

• Prepare the following Reports

 Rebates
 Hospitality
 Paid Outs
 Petty Cash
 Cashier Overage/ Shortage

• Circulate the report based on routing list of Excom.
• Follow-up to ensure that the email approved Manager Reports are received in a week’s time.
• Escalate to DOF in case of delay of receipt approval of report.

Safety and Security
 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
 Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
 Follow company, hotel and department policies and procedures.
 Follows Marriott International Hotels Limited Regional Office policies and procedures
 Protect the privacy and security of guests and coworkers.
 Maintain confidentiality of proprietary materials and information.
 Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
 Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
 Perform other reasonable job duties as requested by Supervisors and Management.
 Working hours as required to do your job but normally not less than 48 hours per week.
Guest Relations
 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
 Assist other employees to ensure proper coverage and prompt guest service.
 Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
 Address guests’ service needs in a professional, positive, and timely manner.
 Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
 Thank guests with genuine appreciation and provide a fond farewell.
 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
 Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Communication
 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
 Speak to guests and co-workers using clear, appropriate and professional language.
 Talk with and listen to other employees to effectively exchange information.
Working with Others
 Support all co-workers and treat them with dignity and respect.
 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
 Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
 Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
Physical Tasks
 Enter and locate work-related information using computers and/or point of sale systems.
 Stand, sit, or walk for an extended period of time or for an entire work shift.
 Read and visually verify information in a variety of formats (e.g., small print).
 Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.