Ultimate HR Solutions Hiring for IT Support Engineer – Candidates MUST be in UAE Job at Dubai Full Time

MUST HAVE experience with the implementation of the “Manage Engine” ITSM Tool

Operating from the centralized service desk, providing IT support over remote connection and on-site to the users.
Investigate and resolve 1st / 2nd line support calls including call logging, diagnosis and resolution as appropriate for incident and problem calls as defined by Group IT SOPs.
Review health of all Data Centres that are supported and provide recommendations to improvise current conditions, create support documents and Standard Operating Procedures (SOPs).
Perform certain system administrative tasks like user account management, software license compliance, etc as delegated by the system administrators to reduce the turn-around time to the end-users.
Ensure the consistency and accuracy of IT Assets inventories, following the SOPs.
Ensure the consistency of the patching levels on the end-user systems
Monitor and track progress of incidents raised from initial report to resolution, ensuring adherence to operating standards and IT Policy/SLA, OLA – escalating to vendors as required.
Create and amend necessary support documentation to ensure known errors and troubleshooting guidance is recorded, assisting colleagues in resolution of ICT issues and ensuring a foundation of appropriate technical knowledge is maintained.
Communicate regularly with the IT Service Team Leader regarding the current status of operations.

Job Type: Contract
Contract length: 6 months

Salary: AED6,500.00 – AED7,000.00 per month

Expected Start Date: 27/02/2023