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Account Manager
Dubai, UAE (EMEA)
OpenTable is part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable’s software seats more than 1 billion people per year and helps more than 60,000 restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and maximize revenue.
Since its inception in 1998, OpenTable has seated more than 2 billion diners in over 80 countries. The Company is headquartered in San Francisco, California, and the OpenTable service is available throughout the United States, as well as in Canada, Germany, Japan, Mexico, the UK and many more locations.
As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK’s portfolio of meta-search brands including momondo, Cheapflights, Swoodoo, checkfelix and Mundi. Many employees are dedicated to one brand, but we all have the benefit of using each other’s strengths and insights. Together, we’re able to help people experience the world through dining and travel.
The Account Manager role will be looking after a portfolio of restaurants across an assigned territory in Dubai. You will be responsible for the restaurant relationship after the sale and installation is completed along with improving engagement of OpenTable and nurturing relationships. As the trusted advisor you will deliver consultative business reviews, provide training and education related to using OpenTable and collect feedback from restaurants to drive feature and functionality requirements for product upgrades.
In this role you will:
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Cultivate and build upon existing high-level relationships to serve as a trusted adviser to assigned restaurants.
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Act as a liaison between clients and appropriate company departments to resolve customer issues such as accounts receivable and product.
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Lead and maintain high-retention with current clients.
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Strategically overcome objections and competition.
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Provide customised product and service presentations (both in person and online) to prospects and existing customers to determine solution needs and drive revenue.
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Encourage customers to think differently about their business and in ways that will help both parties achieve success.
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Educate restaurants about trends in the industry and offer unique insight.
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Provide our restaurant partners with data and reports to better run their operations.
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Consistently meet and exceed monthly and quarterly retention and other goals, as assigned.
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Provide solutions to current clients in an assigned geographic area to achieve/exceed assigned revenue and retention objectives.
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Provide follow-up with customers to ensure customer satisfaction with solutions.
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Maintain communication records & prepare productivity reports as required.
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Provide accurate documentation and feedback through wins/losses, forecasts/pipeline, references & company’s account management systems (including Salesforce).
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Remain knowledgeable of, and adapt to, company’s solutions to facilitate efforts.
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Demonstrate skills and client’ experience to continually evolve account management approach and processes.
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Listen to needs of the market and share this feedback with Product and Marketing teams.
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Assist Account Executive and Inside Sales Rep on the team as needed.
Please apply if you have:
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Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills.
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Deep expertise in restaurant operations and management experience working in the local restaurant market
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Validated ability to work across many departments to tackle problems and achieve results
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Excellent social and planning skills: task prioritisation, effective time management
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Strong writing, presentation and social skills
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Analytical skills used for making and supporting business decisions
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Knowledge of Google Suite, Microsoft Windows, Office, internet, basic web design or html
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Valid driving license and transportation (all business related travel expenses reimbursed)
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Appropriate working in an unstructured and forward-thinking environment
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OpenTable software experience is a plus.
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College degree preferred
Benefits
Here at Opentable we offer a wide range of benefits based on the role you are in. Please speak to your recruiter for more information.
Diversity and Inclusion at OpenTable/ KAYAK
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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