invenioLSI Hiring for Incident Manager Job at Dubai Full Time

Description

invenioLSI is the world’s #1 independent SAP consultancy and implementation partner for Public Sector and Services organizations. Our domain specialties include Government, Local Authorities, Policing, Healthcare, Education, Public Transport, and Tax, with a niche and established position within the Media & Entertainment sector.

invenioLSI now has a preeminent position in the United States and Canada as well as a strong presence in Europe, the Middle East, and the Asia Pacific. We are a global entity with technical expertise, specialist focus, exceptional customer service, profitable growth, and an engaged workplace culture. For over 21 years, our consultants have brought deep expertise combined with advanced technologies to enable organizations to run at the speed of business. By focusing squarely on what we know best—modernization built on SAP—invenioLSI delivers quicker time to value and helps enterprises be more effective.

As we accelerate the impact of advancements in SAP technology, our customers benefit from end-to-end solutions and service portfolios that help them make the move to next-generation enterprise business suites. These digital transformations are driven by our commitment to customer and employee success. At the intersection of meaningful technical software and people, we believe in investing in our relationships. invenioLSI sets the vision for change with a focus on bettering the lives of people that use our solutions––all while celebrating our employees’ diverse backgrounds, beliefs, and abilities.

Incident Manager Consultant

4 to 6 years of experience

Responsibilities

• Incident management – Manage end to end Incident process.
• Problem management – Manage end to end Problem process.
• Change and Release mgmt. Manage end to end Change and Release process.
• Track the SLA and proactivity take the action to prevent the breach of SLA.
• Drive the major incident Process and manage the end-to-end communication.
• Manage the capacity and availability management.
• Prepare the daily and weekly and monthly governance report.
• Assisted in streamlining Change Management process to ensure First time right and delivery of changes as per timelines agreed in the SLA by creating insightful reports and dashboards.
• Preparing important reports on Critical KPI’s related to Incident and Change management as per service level agreement.
• Responsible for preparing and sending communication to all stakeholders in case of Major incidents/escalations.
• Responsible for managing internal and external quality audit.
• Should have knowledge on ISO 20K and CMMI standards.
• SAP Experience not mandatory but if have it will be an added advantage.

SAP Skills

• Resolve L1 level query.
• Password reset and another log in issue.
• Overall, Knowledge on SAP

Business Skills

• Excellent oral and written communication skills, the ability to clearly and concisely communicate with others.
• Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio.
• Ability to do research and perform detailed tasks.
• Strong analytical skills.

Consulting Skills

• Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clearly and empathetically, strong time management, and ability to collaborate with all levels of staff.
• Ability to explain ideas and concepts to other project team members and to client personnel.
• Has a solid foundation for consulting “soft” skills necessary for client engagements.

Supervision Skills

• Self-starter with the ability to manage their own time and task in order to meet project milestones.
• Manages their own / team task lists in order to meet project milestones.
• Monitors team status and reports variances.

Leadership Skills

• Maintains positive working relationships with others.
• Seeks ways to increase their level of contribution and team effectiveness.
• Works in conjunction with peers; and May mentor other associate consultants.
• Works well as a member of a team.
• Seeks ways to increase their level of contribution/team effectiveness.
• Works well as a leader of a team (motivates team)
• Seeks ways to increase the team’s level of contribution/team effectiveness.

Personnel Development

• Further self-development of SAP skills and management skills

General Skills/Tasks

• Understands the client’s business and technical environments.
• Regularly prepares status reports.

invenioLSI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. invenioLSI’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.