Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose:
The Customer Care Development Manager is responsible to Drive and facilitate the achievement of service excellence via the adoption of best demonstrated practices through the customer trends, audit and quality. Identify process gaps to create a more seamless experience whilst managing counselling and coaching activities aimed at reinforcing strengths of the frontliners.
Role Details – Key Responsibilities and Accountabilities:
Customer Experience and Subfunction collaboration
Customer Care Learning and development
Customer Care third party relationship
Systems & Procedures
shopping experience
ills:
Minimum Qualifications/education
Minimum experience
Skills
Report
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