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- Acts as the technical point of contact for all / selected projects and solutions business.
- Working with Sales Team for the introduction of consistent sales processes to improve efficiency in tendering.
- Manage and handle escalated issues regarding technical and commercial support to our sales team and customers as required.
- Generate as required, department and job reports and present to senior management and members of the team as required.
- Communicate with Xylem’s global and local Manufacturing facilities as required.
- Oversee the development of common processes, and initiate activities related to products. Supports pricing and DOA activities.
- Evaluate and analyze customer enquiries escalated by team, assisting in the selection of the appropriate products to meet the overall requirements and prepare technical and commercial proposals in more complex cases.
- Assist the Order & Logistics Department with clarifications on product configurations and technical information for orders and coordinate the terms and conditions for the sale.
- Co-operate with colleagues in other departments to ensure that departmental functions and objectives are achieved efficiently. Pre-sales and post-sales coordination and support for different departments.
- Train sales representatives, customers and Xylem Sales Team on Treatment & Pumping products.
- Assist team members in liaising with customers and suppliers to ensure equipment is delivered within the contracted timescale.
