Repton School – Dubai Hiring for IT Support Engineer Job at Dubai Full Time

This is an exciting opportunity to work within the IT function in one of the top rated schools in the world. The holder of this position will be reporting to the Head of IT, maintaining the school’s digital assets, and ensuring that they are in their optimal form for usage by school staff, and providing the needed support.

Purpose of the Role

The IT Support Engineer is primarily responsible for providing all the needed support, answering questions, troubleshooting issues, and providing solutions for issues raised by end users to make sure they are properly using their IT assets. In addition to performing all the proactive maintenance procedures required to ensure that IT assets serve their full expected lifetime. All of that while monitoring the approved service level agreements (SLAs) for registering and tracking the issues raised.

Main duties and responsibilities

• Active Directory administration of user accounts
• Support the different collaboration and document sharing tools available in the school
• Setup and activate multi-factor authentication for services accessed by staff members
• Administer mobile device management (MDM) platforms for Windows and Apple devices
• Install and administer end-point security / anti-virus solutions
• Provide assistance for issues in-classroom and/or online to staff members
• Understand and configure print management solutions by giving access to staff members to the required printers, and ability to extract reports on users’ usage
• Understand and troubleshoot issues with Access-Control and CCTV systems, and raise issues/tickets with support vendors when required
• Full understanding of laptop/PC hardware components, and ability to troubleshoot issues and recommend solutions
• Coordinate with the Network Manager for any connectivity issues to Wi-Fi/internet within the campus, and recommend solutions
• Deploy operating system images
• Provide L1 support for devices used in classrooms (e.g., smart monitors, projectors, Apple TVs) and escalate issues to vendors when needed
• Make sure that all issues are raised within the Helpdesk system, and that issues are updated in timely manner by following the approved SLAs

Skills and Experience

• Knowledge of the different services within Office 365 suite (Word, Excel, PowerPoint, OneDrive, SharePoint, Teams, Forms, etc.)
• Experience in Xerox or Canon print management solutions
• Knowledge in (mobile device management) MDM solutions e.g., JAMF
• Experience in administering Windows, MacOS, iOS operating systems
• Knowledge in School Learning Management systems e.g., Seesaw or Showbie is a plus

Qualifications & Requirements

• Required – Degree/Diploma/Other qualification in IT, Computer Science, or related field
• 3+ years of experience in an IT support role, preferably in a school or an education institute
• Proactive team worker who can work with accuracy under pressure and deliver exceptional service levels to users and leadership team across the school

About Repton School Dubai

Repton Dubai is a prominent international school in the heart of Dubai and one of the few schools in Dubai to boast an Outstanding rating from the Dubai Schools Inspection Board since 2014.

One of the few genuinely international schools in the Gulf Region, Repton Dubai combines the reputation and academic rigour of the UK curriculum, from infants and junior school through to IGCSE level in Year 11, and then embraces the challenges and opportunities of the International Diploma, A Levels or IB in the Sixth Form.

Set in the largest, most spectacular school campus in the Middle-East, and almost uniquely in Dubai offering a dynamic boarding experience in addition to day school, Repton pupils from ages 3-18 benefit from facilities, resources and a classroom and sporting experience that is the envy of their peers.

Our mission is to promote excellence in every area of a child’s and student’s life at school, within and outside the classroom.

To support your application, please include a current, up-to-date CV.

The school reserves the right to interview and appoint strong candidates before the official closing date, and therefore we would encourage candidates to apply early in the process.

The Repton Family of Schools is totally committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 5 years.