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Role Purpose:
The Online Merchandising Administrator will be responsible for supporting the online Merchandisers with the administrative tasks related to online trade to create an exceptional online experience.
Responsibilities will include, but will not be limited to the following:
Operations
Financial & Standards
Customer
- Responsible for uploading the approved content on the websites and Applications of Majid Al Futtaim Lifestyle.
- Selecting the stock required for Photo shoots from item list and liaising with the warehouse team for delivery.
- Updating the dynamic Studio sheets regularly to ensure accurate data at all time.
- Linking the product photos to the correct product information and details to ensure proper representation on the App & Website.
- Work closely with the online merchandisers ensuring that all pages are effectively merchandised. Best sellers, key trends & stories are identified to achieve optimal sell through.
- Assisting in gathering relevant product content from the suppliers and buying team to provide full representation of the brand on the App & Website.
- Prepare daily, weekly, and monthly reports of the online KPIs to support data analysis.
- Meet and exceed the financial targets of online trading business.
- Ensure stock is transferred in and out of studio in a timely manner
- Manage Studio stock discrepancies and damages.
- Keep track and optimize the Photo studio spend.
- Quality checking images sent by the studio to ensure accuracy of shoot and styling
- Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.
- Ensure an understanding of customer trends and requirements to offer an optimal online customer journey.
- Liaise with customer service team on common complaints and issues faced to better enhance and reduce future complaints.
- Deliver exemplary customer service to the Online Trade team, providing relevant and timely information for sound business decisions.
- Maintain strong professional relationships with the relevant stakeholders to ensure a seamless Omni experience.
KPIs
- Accurate and timely update of product catalogues
- Presentation of pages
- Data accuracy
- Adhering to Brand Guidelines at all times
- Sustainability Initiatives
Functional / Technical Competencies
- Strong editing and proof-reading skills
- Knowledge of new technologies to enhance online experience of customers
- Awareness of Fashion industry
- Commercial understanding
- Advanced Excel knowledge
Behavioural Competencies
- Leads the Way – Is able to prioritize work based on urgency and impact. Is able to communicate objectives in a clear manner. Reaches out to colleagues for support as and when needed to ensure timely delivery of objectives. Takes initiative to create positive energy. Enthusiastic about new challenges.
- Drives Impact – Is able to identify key pieces of information required for delivery of work. Identifies areas of risk within own role. Understands when things are urgent. Takes ownership and escalates where required in a timely manner.
- Thinks Customer – Actively listens and demonstrates understanding for customer’s stated and unstated expectations and understands what is needed to deliver on expectations. Delivers value and quality to the customer. Understands “customer first” mindset.
- Thinks Group – Understands how and where own role / work fits in the overall company. Demonstrates willingness and ability to collaborate. Actively achieves targets. Communicates well with colleagues. Listens attentively. Does not shy away from collaborating.
- Develops Talent – Suggests ways of improving efficiency. Spends time learning and improving. Regularly seeks feedback. Responds honestly to difficult questions and gives relevant feedback when required.
- Fosters Innovation – Does not hesitate to share new ideas. Is curious and takes inspiration from best practices. Demonstrates creativity in day-to-day work.
Qualifications & Experience
Qualifications / Education
- High School Certificate
Experience
- 1-2 years in an online merchandising role
- Experience in the Fashion & Home business is an advantage
