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Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Manager, People & Capability
Major Accountabilities
To support the broader EEMEA People & Capability teams in managing day-to-day HR business processes in a timely manner based on the Mastercard policies, guidelines and processes for the geography or broader company
- Responsible for all operational tasks in EEMEA including onboarding, offboarding, transfers, payroll, benefits administration and employees’ day to day queries.
- Ensure compliance with local laws in EEMEA countries working closely with GBSC HR and People Business Partners
- Administer local projects as and when needed, and monitor local laws changes and impact.
- Manage the EEMEA Operations team and ensure alignment with Mastercard policies offering excellent employee experience.
- Liaise with PRO in processing visa’s for new employees, ensuring compliance with country regulations.
- Ensure proper maintenance of staff records/files to ensure good audit / SOX outcomes.
- Coordinate with GBSC on all Workday updates for employee related changes (career moves, job code, flex string, termination etc.,) and support with the internal documentation process for these changes
- Responsible for Vendor Management and Liaise with the staffing company for all matters related to contractors.
- PO creation, invoices receipting, ordering supplies and coordinate with strategic sourcing in office purchases, ensuring all related the process is adhered to.
- Manage the full life cycle of all contractors in EEMEA and ensure alignment with the Contingent Workforce Global policy.
- Monitoring quota requirements when applicable and ensuring smooth operations of all EEMEA entities.
Experience and Qualifications Required:
- College degree
- HR administrative experience in a corporate environment.
- Knowledge and experience of employment laws and practices across the geographies.
- Problem solving & project management skills.
- Fluent in English and Arabic/ French language is a plus.
- Experience in Workday is preferable.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
