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Incident Manager
Dubai
Hybrid Working
Permanent
Full time
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling, or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Role Overview
We are looking for an Incident Manager to have oversight of new incidents, evaluating their severity according to Bupa’s risk appetite and personally managing the most complex.
The role covers all of the Middle East and Africa (including Bupa Egypt Insurance).
Additionally, the role holder will offer expertise and guidance to assist in the timely resolution of lower severity status Incidents across Bupa Insurance Limited.
What you’ll do:
- Triage new incidents as they occur and recommend a severity status based upon BUPAs current risk appetite.
- Personally manage and own the progression of the most severe incidents through to remediation stage.
- Responsible for the management of the higher severity category of incidents within Bupa’s 1LOD Incident Management process and the oversight of lower severity incidents being managed by Functional Business Areas
- Provide expert guidance and SME knowledge of the Incident Process to stakeholders of all levels
- Monitor the progression of incidents, proactively intervening where appropriate, to ensure that Incidents are progressed through to closure in a timely manner
- Ensure accurate reporting to internal stakeholders, including Executives, on the status of Incidents from inception to closure.
- Establish a continuous improvement cycle where the process performance, activities, policies and procedures relating to the Incident Management Process is enhanced through learning & past experience
- Work in partnership with stakeholders in the Functional Business Units, IT, Data and Actuarial teams to constantly understand emerging risks and issues to ensure appropriate mitigation.
- Feed into BUPAs remediation standards and remediation framework.
- Ensure lessons are formally embedded into Bupa’s policies, processes and procedures.
What you’ll bring:
- A background in insurance and experience working in a regulated environment.
- A knowledge of Bupa Insurance Products, Policies & Procedures would be highly advantageous.
- Ability to communicate effectively, making complex situations simple so that stakeholders are fully informed of the size of the risk and necessary activity required to mitigate
- Proven ability to operate across management levels and to deal confidently with all stakeholders, demonstrating pragmatism and strong influencing skills
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you’ve been.
This is where you’re going.
This is what we have belief in.
Time Type:
Full time
