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Role Purpose:
Role Purpose:
The position is responsible for providing administrative support to the Resale and Leasing team of Communities.
Role Details – Key Responsibilities and Accountabilities:
- Generate all types of agreements between buyer, seller and broker
- To be well versed in using Dubai Lands Department (DLD) approved forms
- Monitor expiry of leasing contracts and manage renewals & terminations
- Manage inventory listed with the Resale & Leasing team
- Support in listing & delisting properties for sale or lease on dedicated property portals.
- Process payments and issue receipts
- Process commissions and manage remuneration process for the Resale & Leasing team
- Receive, scan and file all documentation related to resale and leasing.
- Manage relationships with key personnel of major Developers that assist with assignment and NOC process
Responsibilities between signing of SPA and property handover:
- Monitor overdue customers and make recommendations to initiate default and termination processes
- Execute the administration of the default and termination processes
- Manage the key handover process to customers as per the handover strategy and administer settlement payments and handover documentation including title deed transfer
- Facilitate transfers and mortgage registration/discharge for both off-plan and ready units
- Escalate any and all concerns to Associate Manager- Customer Relations for resolution, including communication with the Client where appropriate
- Ensure compliance with the MAFP CBU’s Code of Conduct, Departmental policies and HC Policies and Procedures at all times
- Ensure adherence to MAFP values and exhibit the same all the time
Other Context (if applicable):
- Excellent written & verbal communication in English
- Ability to work under pressure and to take on additional responsibilities
- Result driven
- Exceptional Customer Service skills
Functional/Technical Competencies:
- Good planning and organizing skills in order to manage priorities
- Strong sense of accountability for assigned projects and tasks
- Ability to demonstrate patience and handle unexpected complaints or events in a professional manner with a calming presence.
Personal Characteristics and Required Background:
Minimum Qualifications/education
- Bachelor’s degree or Diploma
Minimum experience
- Minimum of 3 years’ Experience in similar field (1-year experience in Real Estate preferable)
- Experience in the Middle East is as must
