Organisation Unit Purpose
Job Purpose
Overall responsibility of Assistant Manager Customer Experience Design will include:
Main Tasks
Description of Knowledge / Skill etc.
Graduate in Marketing or Finance
Specialization in following areas is essential; Project Management, Operations, Process Improvements, Customer Service. Advanced level of negotiation, presentation, analytical and interpersonal competencies are pre-requisites.
6+ years banking experience specially in the areas like Project Management, Customer and Relationship Management, Business Dashboards and KPIs, Change Management and Innovation
Technical
Expertise in Banking and Financial Services
Banking Operations and Customer service delivery
Project management, planning and execution skills
Structured Problem Solving skills
Managerial
Excellent analytical and communication/presentation skills
Excellent people management and senior stakeholder interaction skills
Ability to lead and manage complex managerial situations
Role Model in Leadership Capabilities
Excellent Team player
Willing to learn and adapt to changing situations/priorities
Excellent track record of Mentoring and Team development
Description of Knowledge / Skill etc.
Graduate in Marketing or Finance
Specialization in following areas is essential; Project Management, Operations, Process Improvements, Customer Service. Advanced level of negotiation, presentation, analytical and interpersonal competencies are pre-requisites.
6+ years banking experience specially in the areas like Project Management, Customer and Relationship Management, Business Dashboards and KPIs, Change Management and Innovation
Technical
Expertise in Banking and Financial Services
Banking Operations and Customer service delivery
Project management, planning and execution skills
Structured Problem Solving skills
Managerial
Excellent analytical and communication/presentation skills
Excellent people management and senior stakeholder interaction skills
Ability to lead and manage complex managerial situations
Role Model in Leadership Capabilities
Excellent Team player
Willing to learn and adapt to changing situations/priorities
Excellent track record of Mentoring and Team development
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