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Location: Dubai
Salary: To be discussed
Industry: Construction Chemicals & Paint
Working Days: Monday to Saturday (Alternate Saturday Off)
Work Timings: 9:30 a.m. – 5:30 p.m.
Benefits: Comprehensive Medical Insurance, Bi-annual air ticket entitlement, Leave Salary
Job Brief:
Job Responsibilities:
Job Requirements:
– Previous working experience on a similar Customer Service role in Construction Chemicals and Paint Industry, preferably inside the UAE. Experienced candidates preferred however, the role is open to freshers as well.
Please visit our jobs page to check out our current list of vacancies.
Follow us on LinkedIn and Facebook to stay updated regarding our upcoming opportunities.
Job Code: 161/002/751
Location: Dubai
Salary: To be discussed
Industry: Construction Chemicals & Paint
Working Days: Monday to Saturday (Alternate Saturday Off)
Work Timings: 9:30 a.m. – 5:30 p.m.
Benefits: Comprehensive Medical Insurance, Bi-annual air ticket entitlement, Leave Salary
Job Brief:
Our client is looking for a dedicated, customer-oriented, dynamic individual as Customer Service Associate. He/she will be responsible for assisting customers with their inquiries and providing professional customer service. Ensure that a client’s needs are met, will interact effectively with customers and team members daily, and is typically the first point of contact within a company or business.
Job Responsibilities:
– Answer inbound calls, respond promptly and professionally to customers’ inquiries about products and services.
– Manages and updates order details using ERP System in a timely manner.
– Receiving orders, ensure accuracy in billing charges, payments and dispatch of SKU’s based on PO.
– Working with sales, production and planning team to create better methods to address customer complaints.
– Review customer accounts and transactions while resolving issues, handling complaints and returns.
– Provides accurate and complete information regarding product availability, order status, pending order and other product related queries.
– Monitoring customer satisfaction levels – handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
– Keep records of customer interactions, process customer accounts and file documents.
– Follow communication procedures, guidelines and policies.
Job Requirements:
– Previous working experience on a similar Customer Service role in Construction Chemicals and Paint Industry, preferably inside the UAE. Experienced candidates preferred however, the role is open to freshers as well.
– Bachelor’s degree or equivalent.
– Proven customer support experience.
– Excellent communication and presentation skills.
– Familiarity with IMS and ISO Certifications requirements and practices.
– Customer orientation and ability to adapt/respond to different types of characters.
– Patience, empathy and professionalism.
– Good problem-solving and decision-making capabilities.
– Basic computer skills, including data entry, website navigation and other software.
– Ability to multi-task, prioritize, and manage time effectively.
– Ability to work in a team setting.
– In-depth understanding of the company’s products or services.
– Emirati / UAE National candidates required.
Please visit our jobs page to check out our current list of vacancies.
Follow us on LinkedIn and Facebook to stay updated regarding our upcoming opportunities.
