JOB SUMMARY
Responsible for supporting the Front Office operations of 1608 key hotel reporting into Front Office Manager. Key areas of accountability lying with Concierge, Bell Team, Doormen and Valet Team. Provide specialized technical, project, and administrative support to Subject Matter Experts in the implementation and sustainment of Rooms Operations Initiatives. As a key member of the Room Operations team, duties will include troubleshooting and problem solving for Rooms Operations service initiative projects. Fully versed on the Rooms Operations and Guest Services Brand Standards, Rooms / Guest Services Programs, Departmental Financial forecast and Marriott International’s Quality Assurance process and program. Manage coordination and execution of discipline-specific training classes for Rooms and Guest Experience. Stay abreast in best in class Rooms and Guest Experience companies for relevant competitive intelligence on industry, competitor, and economic trends to provide insight to the discipline. Maintain close and productive working relationships with the experts to resolve hotel operational issues and participate in property visits as needed. Respond to and resolves operational concerns through Guest Voice or Social Media channels.
To supervise the concierge area and ensure efficiency and to maintain high standards of hospitality and service at all times, provide professional secretarial skills to the guests of the hotel, provide adequate information, anticipate guest needs and offer personalized service in order to ensure guest satisfaction
SCOPE / BUSINESS CONTEXT
CANDIDATE PROFILE
Experience:
Skills and Knowledge
Education or Certification
CORE WORK ACTIVITIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
Primary Tasks
MANAGEMENT COMPETENCIES
Leadership
Managing Execution
Building Relationships
Generating Talent and Organizational Capability
Learning and Applying Professional Expertise
OTHER
Safety and Security
Policies and Procedures
Guest Relations
Communication
Working with Others
Quality Assurance/Quality Improvement
Physical Tasks
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
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