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Req ID
FY23|S&M|#4558
Location(s)
Dubai, United Arab Emirates;
Work arrangement(s)
Fully Remote (works exclusively from home)
Your opportunity
As a part of the EMEA Customer Adoption Group, the Technical Account Manager will engage with our customers on a technical level while running the lifecycle of success for them. This role is accountable for the success, maturity, and adoption of the customer!
This person will build a technical advisor relationship with customers and the different customer personas. They’ll proactively conceptualize creative solutions to meet customer’s demands and partner collaboratively with our Success, Support, Data, Product, and Engineering teams, plus Partners to facilitate the creation of the customer’s needs within the product. The role will be accountable for functioning as the crucial link between our customers and the organisation to lead all aspects of the structure and cadence of implementations
What you’ll do
- Take technical ownership of the entire customer lifecycle where you will develop and implement strategies to increase usage, adoption, and growth.
- Develop deep expertise with the New Relic platform to build a technical advisor relationship with customers and proactively conceptualize creative solutions to meet customers’ needs.
- Function as a vital link between our customers and New Relic to proactively meet customer expectations, identify gaps, lead all aspects of customer communications, and provide enablement with devs/tech users.
- Build compelling technical demonstrations, presentations, and business value documents.
- Identify and resolve business/technical issues
- Assist customers with planning and execution of technical solution implementations, and removing technical blockers.
- Accelerate onboarding
This role requires
- 3+ years of professional experience in presales, Technical Account Management, Solution Architecture, DevOps, and/or in similar customer-facing technical roles.
- Cloud platform experiences, such as AWS, Azure, Google Cloud, or Cloud Foundry
- Proven understanding of, or hands-on experience working with, programming languages including Java, PHP, .NET, Ruby, Node.js, Python, etc.
- Excellent client management skills, bias for action, taking accountability, a validated ability to perform hands-on technical work when needed.
- Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs. Chip into internal roadmap sessions to translate them into project plans and timelines.
- Be a self-starter with an entrepreneurial spirit and a knack for quickly adapting to new tools fast (e.g. Asana, Salesforce, Gainsight, data-lakes, etc.)
- Excellent written and verbal communications skills
- Fluently spoken and written German, English
- Understanding of value-based selling in customer-facing roles.
- Ability to travel up to 30% (under current circumstances all travel is on hold)
Bonus points if you have
- A degree in computer science preferred
- Prior experience with Kubernetes, cloud infrastructure, or DevOps tools.
- Solid understanding of current observability tooling, solutions, and methodologies.
- Advanced level of proficiency with the New Relic platform
We’re looking for bold and passionate people to be a part of our mission to help every engineer do their best work, every day, using data, not opinions, at every stage of the software lifecycle. We’d love to have you apply, even if you don’t feel you meet every single requirement. What’s most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.
We believe in empowering all Relics to achieve professional and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.
Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic at www.newrelic.com/blog/how-to-relic/future-of-work
New Relic currently has offices in Germany, Ireland, Spain, and the United Kingdom, and based on business needs may approve work in Belgium, France, Italy, The Netherlands, Switzerland, Sweden, UAE, and other locations throughout the region. Some of our opportunities are limited to specific hiring locations. Talk with your recruiter about your goals and how we can work with you in our Flex First approach!
Our hiring process
Qualified applicants may inquire about visa sponsorship. This position is to be filled as soon as possible.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
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