Al-Futtaim Hiring for Contracts Manager Job at Dubai Full Time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Managing Al Futtaim-Hertz Key Accounts fleet contracts, ensuring profitability expectation is met. Ensure high level of client satisfaction and enhancing the brand image to meet and exceed set standards. Must motivate, guide, and support all relevant personnel in the contract to achieving organizational objectives whilst maintaining good level of discipline and service standards. Must liaise with contract coordinators on a regular basis to ensure that the client has vehicle available for use and are always in a rentable condition. Ensure the organization’s internal contract documents are accurate and well maintained. Comply and implement procedures in line with company policies and procedures. Continuously look for operational efficiencies and ensuring maximum usage of
existing resources and assets.

What you will do:

• Contract budget: sit within contract budget set
• Utilisation: Ensure vehicles are available at locations to maximise
• utilisation.
• Customer Relationship and management: Manage projects and contracts awarded, corporate customers.
• Customer Service: Must ensure continuously exceeds customer
• expectations from all customer touch points within the business. All customer queries are handled in a professional
• and timely manner.
• Employee Development: Identify the talents within the team members and develop the right resources, optimum use of these resources and identify them for succession planning.
• Emiratization: Recruitment, Training, development, and retention of Emiratis in the area of operation.
• Quality, Standards, Security, Policies and Procedures: Must ensure that there is proper control over cash, fleet and
• premises. Must ensure that business is conducted ethically adhering to standards, and strict compliance to policies and
• procedures.
• Conduct regular monitoring and updating of reports to the management. Data Analysis, MIS reports from CarPro etc.
• Operational efficiencies: Enhance operational capabilities and deliver products and services better, faster and at lower costs.

Required Skills to be successful:

Job Specific Skills: Excellent communication skills, planning and organizing, interpersonal skills (tact, diplomacy, influence etc), analytical skills, team player, highly focused on achieving results, Problem solving and commercial awareness.

Behavioural Competencies:
 Team player across all departments
 Leadership Skills
 Planning, organizing and ability to manage multiple demands
 Quality orientation and accuracy
 Professional ability
 Initiative and commitment to achieve results
 Excellent communication, interpersonal skills and cultural sensitivity
 Ability to recover from challenging situations be positive and motivated
 Strategic thinking
 Creativity and innovation

What equips you for the role:

Minimum Qualifications and Knowledge:
 Experience in Transport and operational aspect of the automotive industry, preferably car rental or servicerelated industry.
 Understanding of industry best practices, standards and their impact on customer service levels.
 Work requires professional written, verbal communication and interpersonal skills
 Ability to communicate and interact with internal and external customers and senior management team
 Develop and maintain strong relationship with client, peer group and colleagues

Minimum Experience:
 Five years minimum experience in service industry, preferably car rental and leasing industry.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.