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Welcome guests in a warm and friendly manner.
Ascertains their dining/lodging needs.
Seats guests and manage the seating chart.
Monitors restaurant activity to determine seating and dining flow.
Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
Performs opening and closing duties, as needed.
Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
Provide reports on guest data base, VIP returning guest report.
Communicate with the guests and their respective PRs.
Handle the queries of the guests related to any procedure of the restaurant efficiently.
Manage the services for the guests check guest’s satisfaction before the customer leaves the restaurant etc. efficiently.
Supervise and coordinate the arrival to restaurant and departures of the special guests and VIP guests.
Manage the messages and emails for the special guests when we have special event or new information in restaurant.
Handle guest’s complaints and issues and negotiate with them effectively.
Ensure guest satisfaction via outstanding service.
Train and manage team members.
Stay updated with the latest trends in the hospitality industry. College degree in hotel management or related field
Previous experience in F&B and Guest Services
Excellent communication skills
MS office skills
Good personality
Ascertains their dining/lodging needs.
Seats guests and manage the seating chart.
Monitors restaurant activity to determine seating and dining flow.
Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
Performs opening and closing duties, as needed.
Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
Provide reports on guest data base, VIP returning guest report.
Communicate with the guests and their respective PRs.
Handle the queries of the guests related to any procedure of the restaurant efficiently.
Manage the services for the guests check guest’s satisfaction before the customer leaves the restaurant etc. efficiently.
Supervise and coordinate the arrival to restaurant and departures of the special guests and VIP guests.
Manage the messages and emails for the special guests when we have special event or new information in restaurant.
Handle guest’s complaints and issues and negotiate with them effectively.
Ensure guest satisfaction via outstanding service.
Train and manage team members.
Stay updated with the latest trends in the hospitality industry. College degree in hotel management or related field
Previous experience in F&B and Guest Services
Excellent communication skills
MS office skills
Good personality
