ROLE DESCRIPTION
Title:
Role Archetype:
Account Manager Admin
Individual Contributor
Division/Department:
Career Level:
Shopping Malls Business Unit “SMBU” – Omnichannel
Admin
Reporting to:
Location:
Associate Account Manager
Head Office
Role Purpose:
This role will play a pivotal role in the launch and maintenance of the Omnichannel Agenda and pipeline. Main responsibilities will cover:
Role Details – Key Responsibilities and Accountabilities:
Leadership:
• Become a thought leader in defining success criteria and understand business needs of all tenants in an ever-changing business environment
• Partner with all departments including content management, B2B COE, leasing, marketing and Product Management teams to align programs and initiatives to drive growth in existing tenant portfolio
Key Job Functions:
• Onboard tenants by uploading their product catalogue and existing data assets within our seller portal backend whilst educating the brand to be self-sufficient within a year
• Conduct deep dive analysis on issues affecting tenant business performance and provide the Voice of the Seller as an input into product development and process improvement
• Ensure each allocated brand in your portfolio is hitting their SLA’s to ensure the best consumer experience by carrying out monthly or periodic service reviews and provide status report back to management
Education, Experience and Skills:
Functional/Technical
Academic / Professional Qualification:
Bachelor’s degree in Business Administration / Marketing or equivalent
Experience:
Minimum 5 Year total work experience in managing Marketing activities preferably in a reputed Retail / Hospitality / Advertising / Event Management companies in GCC or abroad
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