Majid Al Futtaim Hiring for Office Executive Job at Dubai Full Time

Role Purpose:

The Office Executive / Receptionist is the first point of contact for all visitors and telephone calls to the Majid Al Futtaim Holding(MAFH) reception. This role represents the front face of MAFH reception to internal and external customers. The role is responsible for:

• Reception handling for floor and guests greeting and meets

• Booking meeting rooms

• Office management (stationeries, pantry monitoring etc)

• Raising Pos and directing queries to relevant departments and providing support with HC administrative duties

• Booking tickets/hotels for new joiners

• Managing office boys/girls on the floor

Role Details – Key Responsibilities and Accountabilities:

• First point of contact for all internal and external visitors to the Majid Al Futtaim Holding offices, ensuring a professional and warm welcome, making the guest comfortable and informing the relevant department contact of their arrival.
• Answer all phone calls in a professional and timely manner, directing calls to the appropriate contacts, taking messages where necessary.
• Manage the mail deliveries to Head Office ensuring appropriate distribution.
• Support all employees with administration requests.
• Assist with business requests for HC support, including but not limited to processing of invoices, business. travel and accommodation schedules where required.
• Responsible for coordinating HC related meetings.

Job Dimension – (E.g. Revenue & Budget size, Sales Volume etc.)

• Role model exemplary customer service standards for all internal and external customers.
• Meet and greet and support proactively across all administrative tasks
• Responsible for the renewal of medical insurance for all MAFH employees and the enrollment of new joiners.

Behavioral Competencies:

• Leads the Way – Is able to prioritize work based on urgency and impact. Is able to communicate objectives in a clear manner. Reaches out to colleagues for support as and when needed to ensure timely delivery of objectives. Takes initiative to create positive energy. Enthusiastic about

new challenges.

• Drives Impact – Is able to identify key pieces of information required for delivery of work. Identifies areas of risk within own role. Understands when things are urgent. Takes ownership and escalates where required in a timely manner.
• Thinks Customer – Actively listens and demonstrates understanding for customer’s stated and unstated expectations, and understands what is needed to deliver on expectations. Delivers value and quality to the customer. Understands “customer first” mindset.
• Thinks Group – Understands how and where own role / work fits in the overall company. Demonstrates willingness and ability to collaborate. Actively achieves targets. Communicates well with colleagues. Listens attentively. Does not shy away from collaborating.
• Develops Talent – Suggests ways of improving efficiency. Spends time learning and improving. Regularly seeks feedback. Responds honestly to difficult questions and gives relevant feedback when required.
• Fosters Innovation – Does not hesitate to share new ideas. Is curious and takes inspiration from best practices. Demonstrates creativity in day to day work.

Functional/ Technical Competencies:

• Telephone etiquette
• MS Office
• Computer skills
• Timely resolution of requests
• Attention to detail and accuracy
• Accurate employee information
• Call response rate and quality

Personal Characteristics and Required Background:

Minimum experience:

• 1-2 years in a similar administrative / receptionist role
• Evidence of exceptional customer service attributes

Minimum Qualifications/education

• High School certificate
• Certificate in MS Office would be an advantage