The Emirates Group Hiring for Hotel Concierge Sales Executive Job at Dubai Full Time

Job Purpose: The purpose of the Hotel Concierge Sales Executive is to provide a professional, high quality sales service to existing Hotel Concierge accounts, all while continuously seeking out new account opportunities. To do this, the Hotel Concierge Sales Executive must always be aware of market trends and new developments, and maintain excellent relationships across the Hotel Concierge network in the United Arab Emirates. The role is accountable for promoting both Arabian Adventures and third party tours and attractions, ensuring maximum revenue generating opportunities for the business. Thus, Hotel Concierge Sales Executive must have a solid knowledge of all products the business offers to its customers. Job Outline: Plan – Schedule week ahead in a sensible manner to ensure opportunities for hotel visits are maximised, – Consistently keeping up-to-date with the latest market trends, competitor information and new hotel openings, – Ensure fully knowledgeable of products offered to clients by regularly attending trainings and acting as a local expert, – Develop a thorough understanding of required systems, including booking portal and reporting software. Lead – Maintain awareness of promotions and incentives offered by In Destination team to drive increases in sales, – Gain an understanding of competitor landscape and developments, offering suggestions as required in order to remain aligned with competition, – Ensure due diligence and required documents are completed when opening every new account. Execute – Deliver training to new accounts on In Destination team products, booking procedure and customer service process. Provide refresher training regularly to ensure Hotel Concierge teams are fully educated on the portal and its features, – Regularly schedule meetings with deployed hotel accounts. Actively promote In Destination team tours and attractions to assigned accounts, driving all sales opportunities as well as gaining market intelligence, – Perform regular account prospecting to develop a constant pipeline of new Hotel Concierge accounts and therefore revenue opportunities, – Take requests and fulfil bookings for Hotel Concierge clients as required, must do this by demonstrating an in-depth knowledge and understanding of the booking portal and its products, – Ensure customer financing processes are completed accurately and in a timely manner. Communicate with internal and external Finance teams to ensure hotel invoices are issued and paid as per the terms of the contract, – Actively offer new ideas and suggestions as to how to improve customer service and client relationships, thereby maintaining the In Destination team?s elevated position in-market, – Ensure all Hotel Concierge account administration is in order and up to date, including completing internal forms, ensuring contract is signed by both parties and contracts are saved in the relevant folders, – Manage client complaints in a sympathetic and empathetic manner and investigate the complaint if necessary. Liaise with the relevant departments and stakeholders to resolve the complaint, thereby minimising loss of earnings through service recovery, – Understand, breakdown and achieve monthly KPI targets.

Qualifications & Experience: Experience – More than 4 yetars of work experince in a customer service role – Previous experience in the hospitality/travel or tourism industry is preferred – Previous experience in a sales/consultant role in a travel/tourism agency would be advantageous Education – Secondary school qualification (10 years schooling or equivalent) Knowledge / Skills – Proven track record of achieving sales targets – Must be able to work independently and be result-oriented – Capable of adapting to constantly changing environments – Excellent communication skills, able to build relationships in a multi-national environment – UAE driving licence holder