WHR Solution Hiring for Concierge Agent Job at Dubai Full Time

The Concierge Agent is responsible for the supervision of the front hall and the daily operation to ensure a consistently high standard of customer service. A courteous, prompt and efficient service is given by all members of staff and to ensure department standards are maintained at all times.

KEY DUTIES AND RESPONSIBILITIES:

• The customer is acknowledged on arrival with eye contact, a friendly smile and a verbal greeting. Their needs are identified.
• Personalise each interaction with a Guest by using the Guest’s name during conversations.
• Must adhere to protocol where applicable and use correct form of address.
• In –house facilities are mentioned first in a positive manner. Reservations for bookings are provided with verbal and written confirmation.
• All travel information to be provided promptly. Airline reservations, reconfirmation provided.
• Ability to understand and exceed guest’s expectations and needs.
• Ability to communicate and interact with multi-cultural clientele.
• Be aware of possible VIPs arriving or visiting the Food and Beverage outlets. Ensure that VIPs are met and escorted to their destination.
• Ensure that the Concierge team and Front of House Manager are kept fully aware of any relevant feedback from either guest or other departments.

REQUIREMENTS:

• The position requires a minimum of two years’ experience in hotels in a similar role

Customer service

Positive attitude and good communication skills