Marsh Hiring for Client relationship Management Team Leader – Employee Health & Benefits Job at Dubai Full Time

Purpose of Role

To lead and manage responsibility of the respective EB Corporate Clients portfolio

Key Responsibilities

Managing Existing Portfolio

• Building and maintaining strong relationships with clients and support the team in building strong relationships with clients

Ensure the delivery of the Best in class service to Marsh clients

• Monitoring client satisfaction and addressing service concerns
• Building, developing and managing accounts
• Engage in the different Marsh activities and Campaigns to Marsh clients

Renewal of the existing portfolio

• Renewal of the existing portfolio and team portfolio
• A review of insurable risks and exposures
• Marketing and tendering of the insurance requirements at renewal
• Reviewing market analysis to determine client needs and designing insurance programs
• Developing and making presentations to key decision makers
• Managing annual insurance renewals including strategy development and timelines

Expansion

• Expansion of the existing portfolio through business penetration

Support and act as Subject matter expert to team members when expert advice is needed

• Introducing other Products and other lines of business based on risk assessment and client needs
• Approach new prospects to introduce Marsh services and achieve New Business target

Support Business development team in growing the business

• Referrals from existing clients to grow the book of business

Compliance

• Ensuring the accuracy of Policy contracts and any documentation going out to clients
• Ensuring compliance with latest policies and ensuring that the same is in line with other regulatory requirements
• Matching client risk issues with marsh capabilities

People

Manage and Build a Team of Client executives

Coach and guide team members to better service the clients

• Maintaining good relations with Insurance market
• Proactive communication with all internal and external units globally
• Self generating new ideas and capable of closure on existing/outstanding issues

Competencies

• Strong technical EB skills i.e. claims analysis, product knowledge, broking, basic underwriting knowledge
• High level of customer service and focus
• Knowledge of and experience with various sales techniques

Ability to manage a team and monitor performance of team members

• Good knowledge of Microsoft Office /other PC based applications and excellent analytical skills
• Competitive, goal driven attitude, focused “go getter” approach
• Excellent interpersonal skills, team/talent management, problem solving skills
• Strong negotiation skills and attention to detail
• Ability to work under pressure and meet deadlines while adapting to complex concepts
• Excellent organizational skills

Special Knowledge and Skills

• Sound understanding of the Employee Benefits Insurance industry, along with understanding of the specific role of a Client relationship Manager Team Leader and its working practices

Requirements

• Bachelor’s Degree graduate
• Minimum 10+ years’ experience in Medical/Life insurance industry (either Insurer / Broker)
• Excellent oral and written communication skills
• Able to handle a variety of assignments simultaneously
• Arabic is a plus