Uber Hiring for EMEA CommOps Product Operations Lead Job at Dubai Full Time

About the role

What You’ll Do

• Develop and implement the strategy in collaboration with the Head of Digital Solutions and TPM.
• Define the roadmap and drive the timely execution of different initiatives in the pipeline working with various teams.
• Build strong partnerships with all key business partners
• Steer the programs process by designing and implementing strong governance, collaboration and communication constructs including:
• Coordinating product cycles and large-scale cross-functional teams efforts
• Operating a highly sophisticated executional engine
• Optimize workflows with strong understanding of design architecture
• Optimize EMEA CommOps processes to source, scope, and prioritize product requests from CommOps regional teams
• Investigation into complex issues to identify root causes and potential solutions
• Present product launch impact & insights to senior leadership in CommOps and Tech to drive business decisions and influence product roadmaps
• Continuous improvement on existing product process and experience including investigating / surfacing key difficulties and insights, finding opportunities for policies, management of flows, rolling out enhanced products and features, adapting global solutions to the needs of the market.
• Work with your team to:
• Document and interpret tooling data to identify areas of improvement for agent efficiency
• Write queries, perform data analysis and develop new metrics to track user engagement and optimisation opportunities for tooling
• Create, improve and automate reporting methods through an understanding of databases, data relationships and integrity
• Build and improve data pipelines and scalable dashboards

What You’ll Need

• +8 years experience in Program management/Product ops/Agent tooling with highly preferred experience in credible Tech Organizations or Management Consulting
• We are seeking an experienced program manager, with organizational skills to handle opposing priorities simultaneously, work in an agile way (scrum, sprint planning, etc.), deliver end-to-end on projects with a strong operational approach
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive decisions
• Business insight and understanding: ability to understand and identify key business needs and how the team can help realize those needs
• Problem Solving: Ability to take technical topics and get to the key problems, issues, and solutions fast; strong ability to deal with ambiguity, structure and solve problems autonomously and at scale
• Technical proficiency and ability to: understand technical designs / flows / implementation, challenges and risks
• Communication & Stakeholder Management: Able to explain and influence senior business partners; good written and oral/presentation abilities. In addition, be comfortable navigating a complex matrix organization and drive an agenda with key business partners
• Experience working with: Product, Tech and Data Science teams, including the skills to read/edit flows, PRDs is preferred
• Experienced in process design and optimization
• Strong team, work ethic is essential!

Preferred Qualifications

• MBA from top tier Universities
• Experience in top tier Tech Organization or Management Consulting
• Good understanding of product including agent tools, product rollouts & workflows