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Overview:
The First Group Collection portfolio of five operational hotels is renowned for its world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city The First collection of Business Bay opens in July. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai offers hotel apartments in a prime location and is a franchise of The Ascott Limited.
The First Group Collection restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown brands and recognised international franchises, including MasterChef, the TV Experience – the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper-midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations. With ambitious growth plans in the years ahead, The First Group Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.
Job Description:
- Perform all necessary tasks to service beverages in the outlet according to the standard of the hotel.
- Provides quality beverages, whole bean and food products consistently for all guests by adhering to all recipes and presentation standards.
- Follows health, safety and sanitation guidelines for all the products.
- Receives and processes payments.
- Achieves total guest satisfaction and organizational profitability through effective utilization of all resources.
- Works towards the timely set up of the outlet areas and the completion of all mise en place work in line with the opening hours.
- Delights the guests by offering trend setting and innovative products and services, contribute to sales activities and assist in maximizing revenue.
- Keeps the supplies and stock upto requirements. Prepare store requisitions.
- Extends prompt services to all guests and treat guests and colleagues in a courteous manner.
- Ensures all hygiene standards are met and kept within the outlet environment.
- Ensures all opening and closing checklists are complied with at all times.
- Proper shift handovers to inform colleagues about what happened in the shift and what is important for the rest of the day/week.
- Conducts weekly training sessions on coffee and tea preparation, current and upcoming promotions and up-selling of any F&B products in conjunction with the outlet supervisor.
- Attends all F&B menu item related trainings.
- Supports and provide assistance to other outlets whenever necessary.
Desired Skill & Expertise:
- Atleast 2+ years barista experience.
- Prepares high quality coffee.
- Maintains great customer service to all guests.
- Planning and organising tasks, people and supplies.
- Excellent command of English, proficiency in any other language is a plus.
- A high standard of personal presentation and hygiene.
- Warm, lively and energetic personality while being customer focused.
