IHG Hiring for Waiter/Waitress – Events – Food & Beverage Service – InterContinental® Hotel Dubai Festival City Job at Dubai Full Time

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

Your day to day

• Attending banquet briefings to gain full knowledge of the overall events, particular allocation, guest expectations, particularly in relation to room layout, decorating stage set up etc., receiving supporting staff.
• Executing a setup of tables, chairs, linen, and the rest of the required equipment for the event as per banquet event order and ensuring the space is fully ready to be used, or preparing the allocated event space for the event and executing the service with all the requirements as per banquet event order, ensuring that guest requests are anticipated and all the reasonable guests requests are executed.
• Assembling and disassembling tables and chairs with care, minimizing damage to equipment and walls, including scratches, paint chippings, etc. and report all incidents requiring maintenance to the Manager.
• Maintaining knowledge of policies and procedures and following Health and Safety practices at all times.
• Maintaining back of the house, front of the house and side work duties for overall productivity of banquet events.
• Ensuring 100% guest satisfaction.
• Not overstocking the items in the store, applying “first come – first out” policy in store to minimize stock.
• Minimizing wastage (paper, electricity, water, etc.) & breakage (glassware, crockery, cutlery, etc.).
• Caring for the equipment and the property.
• Promoting positive guest and colleagues relations at all times.
• Monitoring and handling guest complaints by following the company procedures and ensuring guest satisfaction.
• Demonstrating service attributes in accordance with industry expectations and company standards:
  • Being attentive to guests
  • Accurately and promptly fulfilling guests requests however busy and whatever time of day.
  • Anticipating guests’ needs
  • Maintaining a high level of knowledge which affects the Guest experience
  • Demonstrating a ‘service’ attitude
  • Taking appropriate action to resolve guest complaints

What we need from you

• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Fluency in the English language – extra language skills would be great, but not essential
• Your Time management skills will be important to know how to prioritize tasks under pressure
• Ideally you’ll have basic skills of Microsoft Word/Excel.
• Flexibility – night, weekend and holiday shifts are all part of the job
• Experience – ideally you’ll have spent at least one year in a similar position in a 5 star property
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Ability to work independently and within a team environment

What we offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.careers.ihg.com to find out more about us.

So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Job Reference: EMEAA36366