Job Title
Global Operations and Applications Analyst, Business Critical Operations Support
Summary of the role:
Global Customer Care is committed to provide high quality, consistent, accurate, and ever improving customer experience for Amadeus clients. This position works closely with Global Operations and research and development teams to support and help our customers succeed.
The purpose of the role is to provide functional and technical analysis leading to diagnosis with the main objective to reduce the mean time to re-cover and proactively communicate to customers during major issues in order to minimize the customer impact and ensure they have adequate information to make business decisions.
The incumbent serves as a single point of contact for major problems of a diverse scope within Amadeus suite of products and oversees the handling of the problem, bringing-in resources as needed to reach the resolution, closure of the problem, and prevent re-occurrence of incidents.
Main responsibilities:
Requirements:
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
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