Overall supervision of Citigold customer service executives at Al Wasl Service lounge ensuring accurate and timely resolution of all customer queries and complaints according to Citibank standards and Compliance policies.
Some of the key responsibilities include (i) developing and sustaining an excellent customer experience model, (ii) Assure that all mandated Branch Controls are in place and are reviewed timely, (iii) To provide excellent relationship management and account servicing support to Relationship Managers so that as a team, there is greater productivity in acquiring, deepening and broadening existing and potential relationships.
Responsibilities:
Hiring, retaining, motivating, training, maintaining, managing employees and their ongoing goal setting & performance appraisal. Further, effectively manage capacity and staff leave/vacation schedules ensuring that all customers are efficiently attended to during working hours.
Qualifications/Experiences:
Education:
Bachelor’s degree in Administration, Accounting, Finance, Economics or equivalent Certification
Skills:
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Customer Service
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Job Family:
Service
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the “EEO is the Law” poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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