Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
The Genesys developer will be responsible for working on solutions and development of Genesys engage custom applications. The Genesys developer shall Analyze, Design, Build, test and deploy the software developed for Genesys Contact Center business of Al Futtaim Technologies. Development will primarily using Genesys Engage.
experience with Genesys Composer development and can start contributing immediately. This role requires that the resource can come up with the design for new routing workflows and can document those thoroughly. The resource will also be required to assist the business teams with defining the requirements for the workflows.
What you will do
Project Delivery
Service Delivery
Project Quality Management
Administrative & Coordination Support:
Required Skills to be successful
Technical Skills:
Behavioural Competencies:
What equips you for the role
Minimum Qualifications and Knowledge:
Essential:
Certifications:
Desirable:
Experience:
About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
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