Wallenius Wilhelmsen Hiring for Sales Support Officer – Middle East and Africa Job at Dubai Full Time

• Interact with all customers, accept and handle all their booking requirements and freight rate requests.
• Develop business generation and retention supporting overall WWS/EUKOR profitability and that of the operating companies.
• Targeted and focused follow-up on quotations to secure business at the best possible rate.
• Ensure follow up on Customer Satisfaction within set framework.
• To provide general office administration support to office.

• The role reports to Senior Sales Manager – ME & Africa.
• The role will interact with Sales teams, Pricing, Legal, Trade, Documentation and Operations
• Corporate functions – HR and Finance, local and regional.

Job Description:

• Drive sales growth in the most cost-efficient way.
• Continue high value relationships with current customer base.
• Follow up with sales targets/quotes to ensure new profitable business.
• Manage cargo inquiry & provide service idea for Middle East & Africa region.
• Arrange bookings for all commodities/customers within our booking systems.
• Collaborate with major agencies to provide GQS guidance as super-user.
• T/S connection management for cross trade shipment with local T/S office
• Close collaboration with export areas on reverse sales/Import Business
• Support of the documentation process and activities when required by local customers (e.g. collection of original bills.)
• Coordinating for shipping documentation problem-solving between customer & agencies
• Comply with the export/import process as well as legal policy and regulations
• Sanction screening coordination with customer & legal team
• Weekly Freight collection management with agencies
• Monthly agency booking commission checking based on internal Data
• Monthly market reporting in collaboration with local agencies
• Arrange Monthly business result reporting
• Distribution of Middle East & Africa vessel schedules to customer
• Distribution of port regulation update & circulars to concerned teams
• Dialogue with Trade for overall space situations and potential challenges, finding solutions for Customers.
• Collaborate with Dubai PTS team for cargo handling review & pricing team for pricing review
• Ensure and follow up on Customer Satisfaction within the set framework.
• Overall sales support for Business in Middle East & Africa region
• Act as Office Administrator, taking care of all administration and support required.
• Provide finance administration support for the whole office as required.

Job Requirements:

• Customer Satisfaction
• Delivering on performance KPIs – WWS/EUKOR internal KPI’s as well as those KPI’s contractually agreed with customers in the area of responsibility.
• Business retention and acquisition
• Compliance with respect to WWS/EUKOR process, policies, procedures and instructions
• Legal compliance within the Sales Support and Customer Care activities
• Cost efficiency within the Sales Support and Customer Care activities
• General office administration

• Relevant shipping, transportation or logistics industry experience of 2 years
• Excellent communication skills and good negotiation skills
• Problem solving and analysis
• Analytical and numeracy skills: ability to interpret figures correctly
• Excellent verbal and written communication skills.
• Computer literacy: profound MS Office knowledge and quick learner of business applications.
• Experience of office administration and/or finance.

• Ability to work in a team and collaborate effectively with team members locally and across the region.
• A sense of urgency and display flexibility to meet changing priorities and business needs
• Demonstrated ability to collaborate in a Sales Support organization.
• Results and growth driven.
• Flexible, adaptable and collaborative- ability to foster an agile working environment.
• Good ability to identify opportunities, based on customer’s need and requirements
• Must be able to work effectively in a fast-paced environment
• Strong customer focus/Customer Care mindset
• Strategic and open-minded thinking
• Ability to understand, accept and enjoy cultural differences
• Be supportive and live the WW Values: Courage, Trust, Imagination, Candor, Speed

Pay Type : Salary