Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose:
The CX Manager will be responsible for driving continuous improvement of the customer experience within all Majid Al Futtaim Lifestyle stores to drive sales, increase customer retention and achieve the highest customer satisfaction and advocacy scores. The role is responsible for designing CX journeys, leading the development of brand experience frameworks and utilizing information from customer experience initiatives to gain customer insights that drive continuous improvement thereby augmenting customer engagement and cultivating customer loyalty.
Responsibilities will include, but will not be limited to the following:
Operational Excellence
Financial & Standards
Customer
KPIs
Functional / Technical Competencies
Leadership Competencies
Qualifications & Experience
Qualifications/Education
Experience
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