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Employment Type:
Employee
Contract Type:
Permanent
What you’ll be doing
- A Integration Support Analyst is responsible for replying to merchants assistance queries by any media
- Create and maintain the documentations for the merchants
- Create and maintain the tracking documentation to follow up the statuses of merchant integration projects
- Have the ability to read and understand technical specifications, including architecture diagrams, payment flows and protocols to reply appropriately to the merchant’s questions.
- Managing and adjusting for any changes in solutions scope, schedule and / or functionality.
- Identifying, reporting and mitigating potential risks.
Who you are
- A minimum of 2 years of experience in a customer relationship role and in tax refund role.
- Preferably having technical skills in software development.
- Proven record of past required position.
