About The Company
Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touch point throughout the customer journey.
Unifonic’s solutions integrate customer communication channels including text, voice, messaging and web into a single platform to enable companies to create stronger customer relationships. As newer channels emerge and user preferences change over time, organizations rely on Unifonic to maximize customer engagement and optimize communication returns on investment.
From SMS for online banking to WhatsApp vaccination requests, Unifonic empowers organizations to transform customer experience while allowing them to focus on core business activities without maintaining costly communication infrastructures.
Unifonic connects enterprises like Saudi Electricity Company, Saudi Ministry of Health, Absher, Uber, Aramex, Noon, as well as leading banks and financial institutions throughout the region, in addition to health, education, travel, e-commerce, and logistics sectors worldwide.
With proven expertise in emerging markets since 2006, Unifonic is committed to delivering excellence handling 10+ billion annual transactions for millions of recipients in over 160 countries, backed by local corporate presence in four countries and a dedicated team of 300+ professionals serving clients 24/7.
Description
Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touch point throughout the customer journey.
Analytics and Insights Manager
The Marketing team at Unifonic are looking for an Analytics and Insights Manager to lead the development and execution of insights, measurements and strategies that drive commercial growth at unifonic. Reporting directly to the Director of Demand Generation, you will directly influence commercial strategy, pricing, GTM and much more. In addition to providing insights, you will own the systems and processes used to generate insights and tangible business recommendations. In this role you will measure success not just by the amount of insights produced but by the overall effectiveness of its tangible outcomes. In addition, you will build and manage an analyst team and collaborate closely with business leadership regionally and globally to achieve commercial objectives.
Responsibilities
The responsibilities of the Analytics and Insights Manager include but are not limited to
The successful candidate should be a data driven individual with a proven track record in insight development and experience in building business analytics and reporting processes in a hyper growth environment. Beyond owning the analytics and insights machinery, the role requires the ability to effectively synthesize and communicate those results.
Requirements
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