The Emirates Group Hiring for Team Leader Job at Dubai Full Time

Job Purpose: JOB PURPOSE The position will serve as a focal point of contact within shift to ensure all administrative compliance, DA regulations are in place for bussing. Supports operations to allocate crew buses, record trips, broadcast and provide regular operations and safety briefings/updates, create an incident report in dnata safety Hub and follow-up escalation of bussing issues to DWC SDM/DXB DO remotely. Handles all bussing assets and liaises with dnata Tech to ensure all buses and equipment remain operational JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS – Plans the distribution and allocation of resources in area of allocation to ensure the assigned activities are completed on time and in line with the SOPs – Ensures safety of staff and guides them to work safely by providing support, direction, whilst being a role model for the desired safety behaviours and leading with safety – Organizes and supervises the work of a small team on the day of operations to ensure that work is completed efficiently and in compliance with procedures and service standards – Leads team of staff on the day of operations, who are undertaking related activities to handle in-coming and outgoing flights as allocated – Assists Supervisors to handle shift briefing of the team, at the start of shift, for the responsibilities on the day of operations that staff are aware of what is expected of them in line with the SLAs – Provides performance feedback from the day of operations, of staff on shift to their respective line managers – Ensures that all equipment and devices allocated to the team are used and cared for appropriately – Intervenes and takes immediate action when there is risk exposure, role models safe behaviours and follows up on corrective actions – Conducts safety briefings regularly at the beginning of the shift to ensure that all safety standards are adhered to – Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment – Ensures implementation of work instructions on the day of operations and compliance to established standard operating procedures Specific Accountabilities Baggage – Ensures smooth and efficient Baggage reconciliation, build up and on time delivery at both Departure and Arrival – Manages and monitors the allocated resources both staff/equipment and the safe arrival and on-time departure activities – Plans staff allocation and assist Supervisor in preparing shift reports, updates all flights allocation – Briefs team members, delegates? tasks and oversees activities on special carriers handling instructions while assisting Supervisors to promote best and safe practices at work – Monitors BELT system and follow up missing bags – Coordinates with Service Delivery Supervisor and report any baggage handling system issues or delay of any baggage discharge to make-up area

Qualifications & Experience: Requirements Knowledge/Skills: Qualification: – High School with a Certificate OR Diploma in a business administration / aviation / ground handling / customer service Experience: – High School with a certificate: 4-6 years of experience in business administration / aviation / ground handling – customer service – Diploma Holder: 2-4 years of experience in business administration / aviation / ground handling / customer service Knowledge/skills: – Mandatory and Regulatory courses in line with dnata Learning Path. (Line Manager to mention the details while advertising for the role) – Basic understanding of the flight operations terminology – Proficient understanding of Local / International, aviation safety and security requirements – Proficient IT and Computer Literacy – English Language Skills Level 5 – Supervisory Skills People management / conflict resolution skills – Proficient Safety Awareness Skills – Proficient Planning and Organizing Skills – Proficient Communication Skills – Must hold ADP or UAE driving license

Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.