The Emirates Group Hiring for Manager EmQuest Job at Dubai Full Time

Job Purpose: Develop and implement the EmQuest strategy to promote travel technology (Sabre and complementary products) and data-driven solutions to help our airline, hotel and travel agency partners to grow their businesses and transform their traveller experience. Maintain and develop strong relationships with our partners and respond to their needs through offering flexible, reliable, and scalable solutions. Manage the dedicated EmQuest support teams to tailor customer solutions and support to achieve the annual distribution revenue targets, along with optimum product and pricing mix. Develop unique value propositions, business partnerships and market programs to achieve profitability and volume to retain market share and leadership. Accountable for integration and coordination of seamless service delivery through leadership of EmQuest and its functional units (Sales & CRM, Operations, and Product). Job Accountabilities: Plan – Implement strategic plans to promote EmQuest as a preferred technology partner whilst understanding market conditions and characteristics, competitor activity, product and technology development, and market positioning to ensure a cohesive, feasible plan that meets business objectives; – Manage the distribution channel and partner strategies of Travel Management Companies (TMC), B2B, Retail and Online Travel Agents (OTA) both regionally in UAE and globally; – Extensively network with agency partners across all customer segments to keep abreast of industry practices; – Define and drive the structure and governance across customer segments in terms of product fit, service level agreements and financial incentives; – Contribute to, and implement, an overall strategy for the EmQuest brands and products in harmony with Sabre International and the Emirates Group corporate standards thereby ensuring consumer value creation through concepts and packaging of products. – Attend Distribution focussed forums with Sabre and more generally to ensure EmQuest remains focussed and relevant in its approach to offering products and services to the marketplace Deploy – Develop new and complimentary revenue streams through distribution and reseller agreements with Travel Technology companies to represent them in the markets that we serve through identification and procurement of suitable products and skills for sales, support and ongoing enhancement of customer base; – Represent EmQuest at Trade Events i.e. (ATM, BTI travel show, Quest) exhibitions and industry conferences and work with travel agency associations like (Dubai Travel and Tour Agents Group (DTTAG), Travel & Tourism Agencies Council (ATTAC), Short-Term Accommodation Association (STAA) and Ras Al Khaimah Travel to represent EmQuest in a positive and appropriate manner that reflects its international and regional position; – Review annual budgets and oversee their implementation within overall cost and productivity parameters – Attend EmQuest/Sabre board meetings to discuss performance, pipeline & MDLA – Develop an annual marketing strategy to promote EmQuest at customer events and brand marketing strategy through engagement with central marketing to promote across internal/external communication platforms Lead – Build trust and forge influential and close working relationships with key decision makers in Sabre, travel agencies, airline fraternity, the travel technology and e-commerce Industry, with partners in other markets, within the dnata/Emirates group and leverage these relationships to cross-pollinate business, revenue generating and strategic opportunities; – Manage the performance of the sales team through effective performance targets, account management allocation, and training, ensuring maximum productivity and contribution of each team member. Prepare and implement annual budgets and adjust and report on progress to achieve monthly and annual sales, and develop marketing plans to facilitate achievement of annual budgets; – Role model a culture of open communication, clear direction, accountability, collaboration and performance management to deliver against the one dnata vision mission and values; – Manage and direct a strong and effective team, ensuring that collaboration and team effectiveness are focus areas, and ensuring the operating model maximises opportunities for, and the strengths of, the team. Establish ongoing team development opportunities to ensure they are up to date with emerging and current trends and opportunities. Execute – Expand & penetrate new markets in the territory requiring preparation of business cases to assess viability, development of project plans, and define the most appropriate legal and commercial structure and the appropriate researching and direction for implementation. Need to understand and keep political sensitivities in mind. Direct research of market dynamics in the various countries and use knowledge effectively to build best practices and successful market strategies. – Review & implement an appropriate e-commerce strategy offering in all markets and use achieved market position to create opportunities in related business. – Deliver successful online travel solutions to airlines, corporations and travel agencies in the region. Transform and grow online solutions that are reliable, easy, secure and promote high return on investment. – Fully engage with Sabre to understand its strategy and roadmap for supply of NDC across UAE and ME, challenge approach where appropriate, and use this knowledge to educate UAE market on Sabre approach and viability as a partner of choice for both legacy and NDC supply

Qualifications & Experience: Qualifications: – Undergraduate/Bachelor degree (12+3) in Business Administration/Technology/Travel & Tourism Experience: Commercial/Sales – 10+ years of experience in commercial management roles in a travel or tourism related business – Experience within the airline/travel industry in a sales/product/distribution leadership capacity and as a user of airline and travel systems Knowledge: – Working knowledge of travel management systems – An established network within the travel industry (primarily UAE and Middle East region), along with a deep knowledge of the travel industry, including competitor activity – Excellent commercial acumen in leading and managing a profit centre, financially astute with the ability to identify opportunities – Demonstrable experience in managing complex projects and a team – Excellent written and verbal communication skills, with ability to persuade and influence stakeholders, internal and external to the business – Understanding of how to engage and communicate with a cross cultural customer base and sensitivity of different backgrounds Safety Sensitive Role: No Leadership role: Yes

Salary & Benefits: Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more.