Marriott International, Inc Hiring for Director of Spa and Recreation – Marriott Resort Palm Jumeirah Dubai – Job at Dubai Full Time

JOB SUMMARY

Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff, all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa and recreation operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the departments. Provides and models service behavior to guests and employees. Reinforces appropriate culture to provide service to guests. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives while meeting financial goals.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, Health Education, Physical Education or related major; 4 years experience in the spa and recreation, guest services, front desk, sales and marketing, or related professional area

OR

• 4-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, Business Administration or related major; 2 years experience in the recreation/health club operations,spa, guest services, front desk, sales and marketing or related professional area.

CORE WORK ACTIVITIES

Directing Spa Operations

• Managing Spa Sales and Marketing Strategy
• Identifies and recommends new products and product enhancements to remain competitive in the market.
• Creates and coordinating special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
• Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
• Ensures spa services are included in all property-related marketing and advertising.
• Managing Spa Operations and Budgets
• Selects vendors for spa retail operations and managing contract agreements.
• Oversees retail product research, product selection and purchasing, product display.
• Manages supply inventories and purchasing control, including uniforms.
• Monitors the spa’s actual and projected sales to ensure revenue goals are met or exceeded.
• Maintains cleanliness of spa and related areas and equipment.
• Managing Spa Revenue Management Strategy
• Monitors and Manages the payroll function.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
• Providing and Ensuring Exceptional Customer Service
• Investigates reports and follows-up on guest incidents.
• Ensures corrective measures are implemented to prevent a reoccurrence.
• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Establishes guidelines so employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Strives to improve service performance.

Directing Recreation Operations

• Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.
• Monitoring quality, standards and meeting the expectations of the customers on a daily basis.
• Demonstrating knowledge of job-relevant issues, products, systems, and processes.
• Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Scheduling events, programs, and activities, as well as the work of others.
• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Managing outside vendors including water sports and scuba.
• Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Developing and managing the children’s program (e.g., coordinates activities, purchases equipment and supplies etc.).
• Managing group activities including sand painting, bon fires, and team building events.
• Managing pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
• Ensuring Exceptional Customer Service
• Serving as a role model to demonstrate appropriate behaviors.
• Providing services that are above and beyond for customer satisfaction and retention.
• Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Conducting Human Resources Activities

• Overseeing all Human Resources activities.
• Overseeing employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.
• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Participating in the performance appraisal system process, giving feedback when needed.
• Coordinating all training activities for employees in departments.
• Encouraging and building mutual trust, respect, and cooperation among team members.
• Communicating expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.