Al-Futtaim Hiring for Service Advisor – Toyota & Lexus Job at Dubai Full Time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

About the Position:
We are currently looking for technically competent & performance driven Service Advisor to work with our Toyota & Lexus brands in Dubai. Service Advisors are the first contact for customers in the Workshop; they are the image builder for the Service Department and present a picture of faith and confidence.

It is the responsibility of the Service Advisor to ensure the condition of the vehicle is thoroughly checked and discrepancies noted and communicated to customers. You will record any customer requests and ensure proper delivery of the vehicle. You will clearly communicate to the customer the jobs carried out. You will qualify and confirm customer complaints and provide advice about vehicle repair, repair duration and warranty. You will ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations alongside achieving monthly financial targets set for labour hours, parts and other sales.

About You:
The ideal candidates will have the following qualifications, skills and experience:

• Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
• Minimum of 3 to 5 years’ experience in the automotive industry or similar role.
• A broad based knowledge to service as a reliable consultant is absolutely essential for this role
• Able to provide up-to-date technical information in response to customer inquiries.

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.